---
title: "Contacting LockDown Browser Support"
canonical: "https://kb.uconn.edu/space/TL/10861511877/Contacting%20LockDown%20Browser%20Support"
format: markdown
---
If you are unable to resolve your issue with LockDown Browser by yourself, please contact the Respondus support team. Users have access to 24-hour help on weekdays using this form: [LockDown Support](https://support.respondus.com/hc/en-us/requests/new). If they are unable to resolve your issue, the UConn Support Center will use the gathered information to work with you to offer solutions.

> ℹ️ If you are a faculty member having issues with LockDown Browser, please reach out to CETL at edtech@uconn.edu

## Understanding the Ticket Form

The student that is having the issue should fill out the form.

![ticket form](media://56fa6560-8026-4308-a587-53b8b31fc060)

- **Name**: The name of the student.
- **Email**: Please use your UConn email if possible.
- **Version**: See "i" or "About" in LockDown Browser.
- **Institution Name**: University of Connecticut
- **LMS Web URL**: lms.uconn.edu

## Related Articles

> Macro (contentbylabel)