---
title: "LockDown Browser Issue: Continually Prompting for a Password"
canonical: "https://kb.uconn.edu/space/TL/10767466717/LockDown%20Browser%20Issue%3A%20Continually%20Prompting%20for%20a%20Password"
format: markdown
---
This article is for students who are unable to access an exam through LockDown Browser because they are prompted over and over again to enter a password. There are two scenarios in which this issue arises: when the instructor has set a password for the exam or when you are using a different browser (like Edge, or Chrome) to access the exam. 

## Resolution 1

Verify that you have accessed the exam using **Respondus LockDown Browser**.

1. If you do not have LockDown Browser on your computer, download it at<span style="color: #333333"> </span>[LockDown Browser Download](https://www.respondus.com/lockdown/download.php?id=856213959).
2. <span style="color: #172b4d">Install Respondus LockDown Browser.</span>
  1. <span style="color: #172b4d">Windows</span>
    1. <span style="color: #172b4d">During the installation, select </span><span style="color: #172b4d">**Yes**</span><span style="color: #172b4d"> if prompted to accept programs from Respondus.</span>
    2. <span style="color: #172b4d">Follow the on-screen instructions to complete the installation.</span>
  2. <span style="color: #172b4d">Mac</span>
    1. <span style="color: #172b4d">Be sure that OSX 10.5 or higher is being used (512K RAM minimum).</span>
    2. <span style="color: #172b4d">Follow the download page instructions to obtain the correct installation program.</span>
    3. <span style="color: #172b4d">Start the LockDown Browser installation program and follow the on-screen instructions to complete the installation.</span>
3. <span style="color: #172b4d">Take the test.</span>
  :warning: Note: The link to a test in HuskyCT will indicate whether it requires LockDown Browser
  1. Close all unnecessary programs.
  2. Locate the LockDown Browser shortcut on the desktop and double-click it. (For Mac users, launch LockDown Browser from the Applications folder.)
  3. If prompted, either close a blocked program by choosing **Yes** or close LockDown Browser and close the blocked program before restarting.
  4. Log in to your Blackboard course.
  5. Navigate to the test and select it.
  6. If the instructor requires a test password, a new window will appear asking for the Exam Password
    1. Obtain the correct password from your instructor.
    2. Enter the password provided by the instructor into the password field.
  7. Click **Begin Exam**.

> ⚠️ Once a test has been started with Respondus LockDown Browser, you cannot exit until the Submit button is clicked.

For assistance, contact ITS - HuskyTech at **(860) 486-4357 (HELP)** or **HelpCenter@uconn.edu**.

You should be able to access the exam from here. If you are still being prompted to enter in a password, proceed to **Resolution 2. **

## Resolution 2

1. Verify that the password you are using is the correct one.
2. Verify that you have entered the password correctly.
3. If the password is incorrect, obtain the correct one from your instructor.

> ℹ️ If you are still having issues with accessing your exam, you can also use the Help Center feature provided in the LockDown Browser toolbar. 
> ℹ️ 
> ℹ️ <span style="color: #333333">For further information about the Help Center tool, see </span>[Help Center Tool for LockDown Browser](https://uconn.atlassian.net/wiki/spaces/TL/pages/10731881539)<span style="color: #333333">. </span>

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