---
title: "Issues Accessing the Bill Pay Suite (Touchnet)"
canonical: "https://kb.uconn.edu/space/SAS/10816521317/Issues%20Accessing%20the%20Bill%20Pay%20Suite%20(Touchnet)"
format: markdown
---
Students can receive the following error message when attempting to access the "Pay Bill, Authorize Users, Manage Payment Plan" link in the Student Administration System (SA).

![We're sorry, an error has occurred. The requested page could not be found. Please log out and try again later.](media://feeb3e23-0320-49c9-9776-9f41fdf49238)

## Troubleshooting

The most common cause of the error is an old or out-of-sync NetID password.

1. Change your NetID password from the website [netid.uconn.edu](https://netid.uconn.edu) following the instructions on [changing your NetID password](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10728767647).
2. Closeout of any active Student Admin or Bill pay tabs you have open.
3. Navigate to [studentadmin.uconn.edu](https://studentadmin.uconn.edu), log in with your NetID and new NetID password, and navigate back to the Bill Pay Suite.

> ℹ️ If you still receive an error after changing your password, [clear your cache and cookies](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10731880762), quit the browser, and try again.

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