---
title: "Troubleshooting Issues with Your Browser"
canonical: "https://kb.uconn.edu/space/SAS/10758194627/Troubleshooting%20Issues%20with%20Your%20Browser"
format: markdown
---
<span style="color: #172b4d">Issues with your browser (e.g., Internet Explorer, Chrome, Firefox) can prevent you from accessing the Student Administration System. This article covers strategies for troubleshooting common problems. </span>

> ✅ Log in to the [Student Administration System](https://studentadmin.uconn.edu/) before proceeding to the next troubleshooting strategy.

## Troubleshooting Strategies 

### Deleting or Clearing Browser Cache

Many cache issues can be fixed by clicking on the **Delegate Login** button then returning to the Student Administration home page using the back arrow. Once you have done this, log in normally. If you are still experiencing issues, you may have to clear your browser cache manually. Log out of the Student Administration System if you are still logged in, then clear your browser cache and restart your web browser before logging back in. You can see how to do this in [Clearing the Cache in Web Browsers](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10731880762).

> ✅ If you are experiencing issues with a particular browser, you can also try to access and use the Student Administration System in a different browser. Doing so will help in determining if the issue is browser-specific.

### Resetting Your Student Administration System Bookmark, Favorite, or Shortcut

When you access the Student Administration System using a bookmark, favorite, or shortcut, your saved link should always be [studentadmin.uconn.edu](http://studentadmin.uconn.edu). The instructions below describe how to edit your existing saved link in Internet Explorer and Chrome.  

<details>
<summary>Internet Explorer</summary>

1. Navigate to **Tools**.
2. Click on **Internet Options. **
3. Click on the **Security **tab.
4. Select **Trusted Sites**.
5. Select **Add. **
6. Click on **Add.**
7. Edit your saved link. The link should now read **[studentadmin.uconn.edu](http://studentadmin.uconn.edu)**.
</details>

<details>
<summary>Chrome</summary>

1. Click the **Customize/Control **symbol (it will look like three dots) on the far right-hand side of the browser.
2. Hover your mouse over the **Bookmarks **option. A menu will appear.
3. Select **Bookmark manager **from the menu.
4. Right-click on your bookmark.
5. Select **Edit. **A small window will appear.
6. Edit your saved link. The link should now read **[studentadmin.uconn.edu](http://studentadmin.uconn.edu)****. **
</details>

### Missing Home Page or Incorrectly Aligned Links

1. Right-click in the toolbar area.
2. Select **Menu Bar**.
3. Click on **View. **
4. Select **Refresh. **

### Editing Your Browser's Trusted Sites

The instructions below are for Internet Explorer. 

1. Navigate to **Tools. **
2. Click on **Internet Options. **
3. Click the **Security **tab.
4. Click on **Trusted Sites. **
5. Select **Sites. **
6. Click on **Add.  **

### Checking Compatibility Settings

The instructions below are for Internet Explorer. If you are experiencing issues with Student Admin in Internet Explorer, you may find it helpful to remove the website from Compatibility View.

1. Navigate to **Tools**.
2. Select **Compatibility View Settings. **
3. Check to see if **uconn.edu **is listed in the **Websites you've added to Compatibility View **box. If you see **uconn.edu **listed in this box, this means that the Student Administration System is currently in Compatibility View.
  1. Click on **uconn.edu, **if it is already listed in the **Websites you've added to Compatibility View **box.
  2. Click **Remove. **

### Deleting All Files from Your C:\ Drive Temp Folder

The path for your C:\ drive temp folder is **C:\Users\netid\AppData\Local\Temp. **When you are typing the path, you should replace the **NetID **in the path above with the actual NetID you used to log into your computer. 

1. Navigate to the toolbar.
2. Click on **Edit. **
3. Click **Select All. **
4. Select **Delete **to remove all files from the temp folder.

### Uninstalling and Reinstalling Java

If you do not have the most current version of Java, you need to uninstall your current version. 

1. Click **Start **at the bottom left-hand corner.
2. Select **Control Panel**.
3. Select the **Java **tab. This tab will tell you what version of Java is currently installed on your computer.
4. If you do not have the most current version of Java,
  1. Click on **Start **from the bottom left-hand corner.
  2. Select **Control Panel**.
  3. Select **Programs and Features**. A list of all programs will appear.
    1. Scroll until you can see all instances of Java currently installed on your computer.
    2. Right-click on an instance of Java.
    3. Select **Uninstall. **
    4. Repeat **Steps 4(ii) **and **4(iii) **for all instances of Java.
  4. Once you have uninstalled Java, access the [Java website](https://www.java.com/en/) to download the most current release of Java.

### Resetting Internet Explorer

Resetting Internet Explorer browser defaults may also adversely affect other applications that use Internet Explorer. You should try this troubleshooting strategy only after attempting the other strategies described above.

> ❌ Resetting Internet Explorer will delete your browser favorites. To avoid losing saved links, copy your Internet Explorer favorites to your desktop.

1. Navigate to **Tools **from the browser menu bar.
2. Click on **Options**.
3. Click on the **Advanced **tab.
4. Under the **Reset Internet Explorer settings** section, click the **Reset **button.
5. Re-copy the backup for your favorites from the **Desktop **to the **Favorites **folder.

> ℹ️ For assistance with any of the steps above, you can contact your departmental support technician, if you are faculty or staff. Students, faculty, and staff alike can also contact the **Help Center **at **(860) 486-4357 **or at **[helpcenter@uconn.edu.](mailto:helpcenter@uconn.edu.)**** **

## Browser Settings and Printing Guidelines

| **Windows Operating Systems** | **Mac Operating Systems** |
| --- | --- |
| Disable Pop-Up Blockers | Disable Pop-Up Blockers |
| **Internet Explorer Settings**<br>*Clearing Browser Cache*<br>1. Click **Tools > Internet Options > General**.
2. Under **Browser History**, click **Delete**.
3. Deselect **Preserve Favorites website data**.
4. Under the **Advanced** tab, scroll down to the **Security** section and deselect **Do not save encrypted pages to disk**.<br>*If ****500/501**** Errors Display*<br>1. Click **Tools > Internet Options > Advanced Tab**.
2. Deselect **Show friendly HTTP error messages**.
3. Deselect **Use HTTP 1.1 settings**.
4. Click **OK**.<br>> ⚠️ If pop-up blockers are enabled, add [student.studentadmin.uconn.edu](http://student.studentadmin.uconn.edu) to **Exceptions/Allowed Sites** under **Tools > Internet Options > Privacy > Settings**. | **Safari Settings**<br>*Clearing Browser Cache*<br>1. Click **Safari > Empty Cache > Empty**. |
| **Internet Explorer Printing**<br>(Use when the Print button/link does not appear.)<br>1. In the **Edit Menu**, click **Select All**.
2. In the **File Menu**, click **Print Preview**.
3. Change the “as laid out on screen” option to **As selected on screen**.
4. Change **Shrink** to fit to **100%**.
5. Click the **print icon**. | **Safari Printing**<br>(Use when the Print button/link does not appear.)<br>1. Click on the form to activate it.
2. In the **File Menu**, click **Print**.
3. Change **Scale %** from 100 to **150**.
4. Change Safari to **Paper Handling**.
5. From **Pages to Print**, select **Odd Only**.
6. Click **Print**. |
| **Mozilla Firefox Settings**<br>*Clearing Browser Cache*<br>1. Click **Tools > Clear Recent History**.
2. Under **Time range to clear**, select **Everything**.
3. Select the **Cookies and Cache **checkboxes.
4. Click **Clear Now**.<br>> ⚠️ If pop-up blockers are enabled, add [student.studentadmin.uconn.edu](http://student.studentadmin.uconn.edu) to **Exceptions **under **Tools > Options > Content Tab > Exceptions**. | **Mozilla Firefox Settings**<br>*Clearing Browser Cache*<br>1. Click **Tools > Clear Recent History**.
2. Under **Time range to clear**, select **Everything**.
3. Select the **Cookies and Cache **checkboxes.
4. Click **Clear Now**.<br>> ⚠️ If pop-up blockers are enabled, add [student.studentadmin.uconn.edu](http://student.studentadmin.uconn.edu) to **Exceptions **under **Tools > Options > Content Tab > Exceptions**. |
| **Mozilla Firefox Printing**<br>(Use when the Print button/link does not appear.)<br>1. In the **Edit Menu**, click **Select All**.
2. In the **File Menu**, click **Print**.
3. Under **Print range**, click the **Selection** radio button.
4. Click **OK**. | **Mozilla Firefox Printing**<br>(Use when the Print button/link does not appear.)<br>1. In the **Edit Menu**, click **Select All**.
2. In the **File Menu**, click **Print**.
3. Under **Print range**, click the **Selection** radio button.
4. Click **OK**. |

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