---
title: "Ordering a New Cellular Line and Device"
canonical: "https://kb.uconn.edu/space/IKB/28907241473/Ordering%20a%20New%20Cellular%20Line%20and%20Device"
format: markdown
---
Cellular device and lines can be ordered and managed through the [Softeligent portal](https://uconn.softeligent.app).

- Eligible faculty and staff may [order devices for themselves as “subscribers”](https://uconn.atlassian.net/wiki/spaces/IKB/pages/28907241473/Ordering+a+New+Cellular+Line+and+Device#Order-a-New-Device-as-a-Subscriber); requests are routed through an approval process.
- Departmental Coordinators can [order of behalf of others](https://uconn.atlassian.net/wiki/spaces/IKB/pages/28907241473/Ordering+a+New+Cellular+Line+and+Device#Order-a-New-Device-as-a-Departmental-Coordinator-on-Behalf-of-Others) and may [review and approve orders](https://uconn.atlassian.net/wiki/spaces/IKB/pages/28907241473/Ordering+a+New+Cellular+Line+and+Device#Department-Coordinator%E2%80%99s-Review-of-Requests).

> ℹ️ Devices will be sent to and distributed from the UConn [Technology Support Center](https://its.uconn.edu/techsupport/) in Homer Babbidge Library.

## Order a New Device as a Subscriber

1. Sign into Softeligent with your UConn NetID credentials: <u>[https://uconn.softeligent.app/](https://uconn.softeligent.app/)</u>
2. You’ll see the “My Services” page. Click **Order New Service.**
3. The next page shows current carriers and a promotions dropdown page.
4. Choose a carrier and a service. Your options for each of the carriers are:

- **Phones**: Select from available models, plans, and accessories.
- **Data Services**: Select from available models, plans, and accessories.
- **Activation / SIM Card**: Input the model and IMEI (if applicable) of the device you would like an active SIM card for. If you already have a SIM card, click the activation only check box. If you do not have a SIM card, you will receive a new one. Select from available plans and accessories.

5. On the order page, select a plan, any desired add-ons and accessories from their drop-down fields and add any relevant notes into the special instructions or comments field. You and your supervisor will automatically receive email notifications; if there is anyone else you would like to receive a copy of the notification, enter their email addresses into the cc field separated with commas.
6. Click **Submit. **Your order has now gone to your Department Coordinator’s queue for approval.

##  Order a New Device as a Departmental Coordinator on Behalf of Others

1. Sign into Softeligent with your UConn NetID credentials: <u>[https://uconn.softeligent.app/](https://uconn.softeligent.app/)</u>
2. On the dashboard page, click **Wireless.**
3. You will see a list of subscribers. Click on the subscriber you would like to order a new service for.
4. Click **Action Menu** and select **Order New Service**.
5. Selecting one of the carrier Smart Phones will open a page new service page. Input a KFS account. Select a model, plan, any desired add-ons and accessories from their drop-down fields and add any relevant notes into the special instructions or comments field.
6. When ready to send the order to the carrier, click **Submit**.

## Department Coordinator’s Review of Requests

> ✅ Departmental Coordinators will receive an email when one of their subscribers submits an order.

1. Sign into Softeligent with your UConn NetID credentials: <u>[https://uconn.softeligent.app/](https://uconn.softeligent.app/)</u>
2. On the dashboard, click **Open Order Types.**
3. You will see a list of open work orders, and each will have a status. Click into an order that has a status “Pending Approval.”
4. The order details will appear. A KFS account will need to be entered into the blank KFS Account field. **Click Submit**. If the number you type in is not a usable KFS account, you will see red error text appear next to the field letting you know the account is not a valid KFS account to use. You will not be able to click submit until typing in a valid KFS account.
5. To release the order to the vendor when ready, click **Approve**. If you do not want this order to be completed, click **Cancel**. Either way, the requesting subscriber will receive an email notification of your selection.

> 📝 **Picking Up Your Device **
> 📝 
> 📝 Once ready, you can pick up your device from the [Technology Support Center](https://its.uconn.edu/techsupport/). You’ll receive a support ticket from the TSC will instructions.