---
title: "Requesting Access to UConn OpenShift"
canonical: "https://kb.uconn.edu/space/IKB/28730294278/Requesting%20Access%20to%20UConn%20OpenShift"
format: markdown
---
## Purpose

Use the **OpenShift Name Request Form** in the UConn ITS Service Desk to request updates related to an OpenShift namespace — including adding users, creating new namespaces, and modifying access.

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## Accessing the Form

Navigate to the [OpenShift Name Request Form](https://uconn.atlassian.net/servicedesk/customer/portal/1/group/1/create/2507) in Jira Service Desk.

> **Tip: **Bookmark this link for quick access when you need to submit future namespace requests.

![The OpenShift Name Request Form in Jira Service Desk](media://baf4b84d-52e3-4378-9a83-86341b55d99a)

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## Completing the Form

### Step 1: Raise This Request on Behalf Of

This field is automatically populated with your name and email address. Confirm the information is correct. If submitting on behalf of another user, update this field as needed.

![Raise this request on behalf of field](media://f643df37-460f-46f6-bd03-ef864a73ac54)

### Step 2: Select Name Space

Open the **Name Space** dropdown and select the OpenShift namespace you want to update — choose the one that best fits your team or department.

![Namespace selection dropdown](media://a6a39512-a4a0-4282-abf4-24ddf0b7636a)

### Step 3: Select Action Items

Open the **Action Items** dropdown and choose the action you want to perform (for example, Add a user).

### Step 4: Select User

Open the **Select User** dropdown and choose the relevant user for the selected action.

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## Submitting the Request

1. Review all entered information for accuracy.
2. Click **Send** to submit the request.

To exit without submitting, click **Cancel**.

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## What Happens Next

After submitting, your request will be routed to the **ITS Platform Team** for processing. You will receive updates via the Jira Service Desk portal and email notifications.

| Timeline | Details |
| --- | --- |
| **Acknowledgment** | Typically within 1 business day |
| **Processing** | Requests are handled during normal business hours |
| **Notification** | You'll receive email updates as the request progresses |

> **Need help? **If your request is urgent, contact the ITS Platform Team directly.

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*UConn ITS Infrastructure Services — OpenShift Knowledge Base*