---
title: "Example Messages to Send to Vendors"
canonical: "https://kb.uconn.edu/space/IKB/28611969079/Example%20Messages%20to%20Send%20to%20Vendors"
format: markdown
---
You may initiate discussions with your application support teams before or after contacting ITS for assistance setting up SSO. Here are some generic drafts that can be used if you are unsure of how to start.

## Basic Initial Contact

Hello [Vendor Contact Name],

We are preparing to integrate [Application Name] with the University’s Single Sign-On (SSO) service,  Microsoft Entra. We are beginning the configuration process with our internal IT support, and would like to work with your team to confirm the application’s supported SSO options and gather the technical information needed for setup.

Please let us know which SSO protocol(s) your application supports, such as SAML 2.0 or OpenID Connect (OIDC), and share any available configuration documentation or metadata details. If there is a technical contact from your team who should coordinate this effort, please include their information as well.

Thank you for your assistance. We appreciate your help in getting this process started.

Best,

[Your Name]

## Request for SAML Information

Hello [Vendor Contact Name],

We are preparing to integrate [Application Name] with the University’s Single Sign-On (SSO) service,  Microsoft Entra. We are beginning the configuration process with our internal IT support, and we are reaching out to you to gather initial SAML metadata information.

To support setup, please share any documentation you have, as well as the metadata URL or metadata file to start the integration. If you do not have specific metadata, please provide the Entity ID, Assertion Consumer Service (ACS) URL/Reply URL, sign-on URL if different from the ACS URL, and logout URL if supported. If there are any application-specific requirements for NameID, claims, or other user attributes, please include those as well.

If there is a technical contact from your team who should work with us on the configuration, please include their information. Thank you for your assistance as we begin this process.

Best,

[Your Name]