---
title: "Authentication Failure Issue"
canonical: "https://kb.uconn.edu/space/IKB/28465496070/Authentication%20Failure%20Issue"
format: markdown
---
This article goes over how to clear your web browser data for the Cisco Secure Client which may help clear up authentication failure issues when logging in.

![image-20260224-132310.png](media://20ba09df-b232-41df-883c-71b0e979a935)


1. Click on the gear to open the settings before trying to sign into the VPN.
  
2. Select Clear Data
3. Quit and reopen the Cisco Secure Client after clearing the data, then try to reconnect.