--- title: "UConn Employee Guide to Technology" canonical: "https://kb.uconn.edu/space/IKB/28027027459/UConn%20Employee%20Guide%20to%20Technology" format: markdown --- Welcome to the University of Connecticut! Below is an overview of the essential technology tools available to you. These are the basic services you will need to get started at UConn. > ✅ See the [ITS Service Catalog](https://services.its.uconn.edu/) for a complete list of services provided by Information Technology Services (ITS). ## 🔐 Digital Identity and Security
NetID, Password and Duo Your digital identity provides you access to most online services at UConn. The tools available on [netid.uconn.edu](https://netid.uconn.edu/) enable you to manage and protect your identity. **NetID:** Your unique Network Identifier (NetID) gives you access to most online resources at UConn. Faculty and staff receive an activation message when they first join UConn. **Password management:** When you [activate your NetID](https://netid.uconn.edu/activate.php), you will also set a password and recovery options. Return to [http://netid.uconn.edu](http://netid.uconn.edu) at any time to [reset your password](https://netid.uconn.edu/reset_password.php) (if forgotten) or [change it](https://netid.uconn.edu/tools/change_password.php). :warning: * Never share your UConn credentials with anyone.* **Display Name:** By default, UConn systems will show your legal name. You can use the [Chosen Name tool](https://netid.uconn.edu/tools/displayname) to modify the name that is shown in some directories, such as [phonebook.uconn.edu](https://phonebook.uconn.edu/). **Two-factor authentication (2FA) with Duo:** [2FA](https://kb.uconn.edu/space/IKB/10726900331/Duo+Two-Factor+Authentication) provides your NetID credentials with another layer of protection. After you enter your password, you complete a second step and authenticate on your designated 2FA device. Duo is required to log in to NetID Single Sign On and Microsoft 365.  To turn on Duo 2FA, log into the [2FA Management Portal](https://netid.uconn.edu/management/duo/) with your NetID credentials. Click the button "Opt In to 2FA" to enroll a device and start your 2FA protection.
Security Follow IT best practices to keep your data and your device safe. **Devices:** Update the operating system and software on your device in order to receive feature updates and the latest security patches. Many university-issued devices are enrolled in a [device management platform](https://uconn.atlassian.net/wiki/spaces/IKB/pages/27159265391), which ensures compliance with state, federal, and institutional policies. **Phishing: **Be wary of messages via text, phone, or email from unknown or untrusted sources. Learn [how to protect yourself and your information](https://uconn.atlassian.net/wiki/spaces/IKB/pages/26446364673). > ⚠️ If you believe you have received a phishing email, [report it](https://kb.uconn.edu/space/IKB/10730800270). > ⚠️ > ⚠️ UConn will never ask you for your password in email, text message, phone call, or online form. Accounts, including email accounts, are activated and deactivated through automated processes. You will never be asked to confirm, extend, or maintain your account status. > ⚠️ > ⚠️ If you suspect that you are a victim of a phishing scam or that you have malicious software on your computer, contact the [Technology Support Center](https://techsupport.uconn.edu/) immediately.
## :windows: Microsoft 365: Communication, Collaboration, and File Storage
Email and Calendaring **Outlook: **[Outlook](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10726900301) is the app for email. You can access your email through the Outlook desktop client, [through a browser](http://s.uconn.edu/outlook) (e.g., Chrome, Firefox), or through the [app on your mobile device](https://uconn.atlassian.net/wiki/spaces/IKB/pages/27095990273). **Calendar:** You can access your [calendar](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10726900319) in Outlook and Teams. **Shared Mailboxes and Calendars:** Faculty, staff, and student employees may be granted access to [shared mailboxes and calendars](https://kb.uconn.edu/space/IKB/10726900307/Shared%20Resources) by their departmental liaison.
File Storage UConn provides safe, secure file storage. Below are Microsoft 365 options, but [on-site solutions](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10724476745) are available for specific research use cases. > 📝 Institutional data must be stored on UConn-supported infrastructure. - [Microsoft OneDrive:](https://kb.uconn.edu/space/IKB/10726900385/Microsoft+OneDrive) OneDrive is where faculty, staff, and students should store work-related, private files. These files may be shared with others. If you leave the University, these files will be deleted and others will lose access. - [Microsoft SharePoint:](https://kb.uconn.edu/space/IKB/26042663096/Microsoft+SharePoint) SharePoint is where faculty, staff, and students should store files that will be managed by a team. If you leave the University, the files are not deleted and your team may continue to access them. - You may think of your OneDrive as your briefcase; it goes where you go and may become inaccessible to others. On the other hand, SharePoint is a filing cabinet that sits in your office space and is always accessible. > ✅ See the [https://uconn.atlassian.net/wiki/spaces/IKB/pages/28068970577](https://uconn.atlassian.net/wiki/spaces/IKB/pages/28068970577)
Meetings and Collaboration Through [Teams](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10749247599), you can chat with individuals or groups, hold video meetings, share files, and create new SharePoint sites.
## 💡Artificial Intelligence
Copilot Faculty, staff, and students can use [Copilot](https://uconn.atlassian.net/wiki/spaces/IKB/pages/27885502467) Chat for no additional charge through their UConn Microsoft 365 account. Employees can also purchase [Microsoft 365 Copilot (Premium)](https://software.uconn.edu/software/copilot-for-microsoft-365/) for advanced assistance and integration with other Microsoft 365 apps.
ChatGPT Employees can purchase a [ChatGPT](https://software.uconn.edu/software/chatgpt/) license. For security reasons, a university license is required if employees are using it for institutional business. [Two tiers](https://uconn.atlassian.net/wiki/spaces/IKB/pages/28881190936) with different credit limits and pricing models are available.
## 💻 Digital Workplace
Wired, Wireless (Wi-Fi), and Remote Access (VPN, Remote Access) **Wired:** The UConn wired network will give you the fastest connection and does not require authentication. If a network jack in your area does not work or is blocked with a small plug, contact the [ITS Technology Support Center](https://techsupport.uconn.edu/) to have it activated. **Wireless (Wi-Fi):** You can connect to the [wireless network three ways](https://kb.uconn.edu/space/IKB/10724476737/Network): - [UCONN-SECURE](https://kb.uconn.edu/space/IKB/10726900348/UCONN-SECURE): If you are affiliated with UConn and have a NetID, use this encrypted connection while on campus. - [UCONN-GUEST](https://kb.uconn.edu/space/IKB/10726900346/UCONN-GUEST): This connection is intended for people who do not have a NetID. - [Eduroam:](https://kb.uconn.edu/space/IKB/10731881818/Eduroam) UConn participates in Eduroam, which is a secure access service for a consortium of academic institution. You log into this service when you are at another institution with your NetID@uconn.edu and your NetID password. **Remote Access (VPN, Remote Desktop):** Faculty, staff, and students can [connect to network resources while off-campus](https://kb.uconn.edu/space/IKB/10724476739/Remote%20Access) and outside the UConn network.
University-licensed Software You can access university-licensed software at [software.uconn.edu](https://software.uconn.edu/). Software is available for download, via online sources (UConn AnyWare), and at computer labs. Through enterprise licensing, you also have access to [generative AI services](https://uconn.atlassian.net/wiki/spaces/IKB/pages/27885502467).
Workstation Setup ITS offers guidance on how to set up your new University-issued [Windows](https://uconn.atlassian.net/wiki/spaces/IKB/pages/26022904030) or [Mac](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10769929353) laptop.
Mobile Phones and Landlines Office Landlines: Your hiring department will [request an office phone](https://telecom.uconn.edu/telephone-service-request/) for you. ITS provides [guides and information](https://telecom.uconn.edu/voice-services/) on how to use the phones. There are two programs, if your [department determines that your positions requires a cell phone](https://telecom.uconn.edu/voice-services/): - **University Issued**: [Cellular services](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10726900338) at the University are managed by Softeligent. Through their [management portal](https://uconn.softeligent.app/), faculty and staff may submit cellular device orders and upgrade requests. Requests will be routed to Departmental Coordinators for review and approval. - **Wireless Stipend Program**: Certain unions permit individuals to use the Wireless Stipend Program.  This allows you to carry one device to be used for both personal and business needs.  A stipend is added to your bi-weekly paycheck.
## :speech_bubble: Tech Support
ITS Technology Support Center The** Technology Support Center** is available to assist all UConn faculty, staff, students, and prospective students. > ℹ️ **Visit: **Walk in or schedule an appointment at [Book a Support appointment at the TSC.](https://outlook.office365.com/owa/calendar/ITSTechSupportShop@uconn.onmicrosoft.com/bookings/) > ℹ️ > ℹ️ [Homer Babbidge Library, Storrs Campus](https://www.google.com/maps/d/u/1/viewer?ll=41.80652724866411%2C-72.25132980660703&z=18&mid=1CC28BQHC2Y1-tSsDoP2FbnUTtqE) > ℹ️ Library Level 1 > ℹ️ 369 Fairfield Way > ℹ️ Storrs, CT 06269-1266 > ℹ️ **Call:** 860-486-4357 > ℹ️ **Email:** [techsupport@uconn.edu](mailto:techsupport@uconn.edu) > ℹ️ **Chat:** Live chat with tech support on weekdays 9am – 5pm at [its.uconn.edu/techsupport](http://its.uconn.edu/techsupport).
School or Campus IT Support Some campuses, schools, colleges, and departments have their own local IT support. If you're unsure where to go, contact the Technology Support Center and they will direct you. [Contact your IT help desk.](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10759275649)
Knowledge Base and System Status [UConn Knowledge Base (KB):](https://kb.uconn.edu/) Browse the extensive collection of support articles in the KB for assistance navigating the online systems and services at UConn. [IT Systems Status](https://itstatus.uconn.edu/): Check for updates and announcements if you are experiencing problems with an IT system.