---
title: "UConn Jamf Self-Service: Device Compliance Installation Guide (macOS)"
canonical: "https://kb.uconn.edu/space/IKB/27742371843/UConn%20Jamf%20Self-Service%3A%20Device%20Compliance%20Installation%20Guide%20(macOS)"
format: markdown
---
This guide provides UConn faculty, staff, and students with a step-by-step walkthrough to set up a UConn-managed Mac that uses **Jamf Connect for login authentication**, **Microsoft Intune for device compliance**, and **Duo for two-factor authentication**. This ensures access to UConn resources such as Microsoft 365, VPN, Wi-Fi, and internal systems.

## **Prerequisites**

- UConn-issued Mac (macOS Ventura or later)
- Internet connection
- Duo Mobile enrollment for NetID
- Valid UConn Microsoft 365 credentials ([NetID@uconn.edu](mailto:NetID@uconn.edu))

## **Part 1: Log in Using Jamf Connect**

### **1. Power on your device**

On the login screen, enter your full UConn email address and click **Next**.

![screenshot Uconn login screen on mac](media://fb7655a3-1611-4876-9b92-db39bad18855)

### **2. Enter your UConn password**

Use your NetID password. Click **Sign in**.

![screenshot uconn enter password screen on mac](media://d1479e72-8554-4662-a7e0-0926adcd53d2)

### **3. Complete Duo authentication**

When prompted, approve the Duo request using your enrolled mobile device. Alternatively, enter the 3-digit code shown on screen into Duo Mobile.

![screenshot duo prompt after mac login](media://579916ed-c99f-4de4-a247-7a067cd4b5a4)

### **4. Confirm ownership (Duo prompt)**

Select **“Yes, this is my device”** when prompted.

### **5. Grant keychain access**

When prompted to allow **Jamf Conditional Access** to use the **Microsoft Workplace Join Key**, enter your Mac login password and click **Always Allow**.

You are now logged in and your Mac is linked to your UConn identity.

## **Part 2: Register Device for Compliance Using Company Portal**

### **1. Launch Self Service**

Open the **Self Service** app from the Applications folder. Search for **“company”**.

![screenshot jamf self service company portal search](media://9d491e5d-9bec-43ff-8627-46913dd05c59)

### **2. Install the required apps**

Install:

- **Microsoft Intune Company Portal**
- **UConn – Device Compliance Registration**

### **3. Launch Company Portal**

Open the **Company Portal** and click **Sign in**. Use your UConn email and password.

### **4. Finalize registration**

Follow the prompts to register your Mac. You should reach a screen that says **“You’re all set!”** Click **Done**.

![screenshot registered confirmation page](media://f4f2fda1-760f-4eeb-8886-2e3903ba0d5d)

### **5. Confirm enrollment status**

In the Company Portal, your device should be listed as:

> “This device is enrolled with Jamf Device Compliance.”


**Additional Info:**

If this appears, enter your device’s password and hit **Always Allow or Allow.**

![screenshot jamf connect keychain prompt](media://611d8706-3760-4b6d-b632-6558c3e454b9)


## FAQ

### What if I'm offline?

If your Mac has been signed into before, you can use **Local Login** to authenticate with cached credentials.

### What if Duo is not available?

You will not be able to complete sign-in. Make sure your Duo Mobile device is charged and connected.

### When does FileVault enable?

FileVault is enabled automatically by policy. It typically activates after the second login/logout cycle post-enrollment.

### Can multiple users access the same device?

Yes. FileVault allows multiple users to unlock the disk. However, the **first user** must complete initial disk unlock after boot.

### Will biometric login work?

Yes, Touch ID works unless:

- The Mac was shut down (requires FileVault unlock)
- The device was idle for more than 48 hours

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