---
title: "Softeligent FAQs"
canonical: "https://kb.uconn.edu/space/IKB/27026784267/Softeligent%20FAQs"
format: markdown
---
<details>
<summary>What is Softeligent?</summary>

Softeligent is UConn's telecom billing system, administered by Information Technology Services (ITS).  This system offers departments the ability to review telephone lines, cellular services, usage charges, and work orders for new services.

Softeligent is also UConn’s portal for ordering cellular devices: [https://uconn.atlassian.net/wiki/spaces/IKB/pages/10726900338](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10726900338)
</details>

<details>
<summary>How do I login to Softeligent?</summary>

Sign into Softeligent with your UConn NetID credentials: <u>[https://uconn.softeligent.app/](https://uconn.softeligent.app/)</u>
</details>

<details>
<summary>How do I find my Softeligent home page?</summary>

You will land on the Softeligent homepage when you initially login.

You can always return to the home page by clicking on the Softeligent button located on the banner at the top of the page.

![This picture shows an arrow pointing to the Softeligent button located on the banner at the top of the page.](media://156ca6b4-2590-4330-b545-0dff6c9fad61)


You can also use the breadcrumbs to return to previous pages, and return to the home page by clicking “home”

![image](media://8ed9545e-c334-4e14-b643-45ee5caebee8)
</details>

<details>
<summary>How do I change the appearance of my Softeligent home page dashboard?</summary>

Based on your roles and permissions, certain data is available to display on your home page. You can change what data is visible by clicking on “manage dashboard,” checking or unchecking the “enable” boxes, and clicking “save.”

![This image is showing the manage dashboard button and the manage dashboard widgets list with available widget checkboxes.](media://c259f247-d228-4e75-a958-4e7d675541c3)

To move the information widgets around on your screen, just drag and drop.
</details>

<details>
<summary>How do I view my statement details in Softeligent?</summary>

Click on the statements icon located at the top of your home page. 

![This picture is showing the statements icon located at the top of your home page.](media://1968e722-9176-4cca-a0e1-014ba341ccdf)

You will see a list of charges under the charge details heading. Each charge will have a “view” link next to it. Click “view” to see additional information about each charge.

![This right side of this image shows the statement charges screen with an arrow pointing to the view button next to a charge. The left side of this image shows an arrow pointing to the page that opens when you click the view button, which contains additional charge details.](media://47144b8b-374c-49f7-adc1-dea506dc6fcb)
</details>

<details>
<summary>What do I do if I need Softeligent support?</summary>

Questions about these services and processes should be directed to the <u>[ITS Technology Support Center](https://its.uconn.edu/techsupport/)</u>.
</details>

## Related Articles

[https://uconn.atlassian.net/wiki/spaces/IKB/pages/10726901173](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10726901173)