--- title: "Troubleshooting UCONN-SECURE" canonical: "https://kb.uconn.edu/space/IKB/27020886111/Troubleshooting%20UCONN-SECURE" format: markdown --- UCONN-SECURE is the preferred method of wirelessly connecting to the internet at UConn for active students, staff, and faculty. If you experience issues connecting, you can follow this guide to resolve most common issues. ## Restart your device The best first troubleshooting step is to restart your device. If given the option, use the “Restart” option instead of “Power off” or “Shut down”. Try connecting after rebooting. If this does not fix the issue, continue below. ## Forget and re-add the network Once removed from your device’s memory, try re-adding UCONN-SECURE. If you are still unable to connect, continue below. ## It keeps asking for my NetID and password
Run a password test If you are sure that you are entering the correct NetID and password, your current password may not be synced within all of our systems.  To check if this is the case:  1. Navigate on a different device to [https://netid.uconn.edu/tools/test_password.php](https://netid.uconn.edu/tools/test_password.php) 2. Sign in with your NetID and NetID password. 3. Enter your password once more on the Password Test page. If one of the tests shows red ("Unsynchronized"), please follow the steps to change your NetID password: [Changing Your NetID Password](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10728767647). After changing your password, try to connect to UCONN-SECURE again.
## Device-specific fixes If the password test does not resolve the issue, try the following fixes specific to your device. ### Windows
Update drivers The most common issue preventing network connections on Windows is out-of-date drivers. You may need to run this step on a different wireless network or on a hard-wired Ethernet connection. 1. Open Settings and navigate to **Windows Update**. 2. If available, click **Check online for updates from Microsoft**. Allow all available updates to install and restart as necessary. 3. Click **Check for updates** if the prior option is not available. Allow all available updates to install and restart as necessary. Device manufacturers often provide their own driver update tools. It is recommended that you run these as well as Windows Update. Instructions for each brand vary, but you can use the following links to learn more for most common manufacturers: [Dell](https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update) [HP](https://support.hp.com/us-en/drivers) [Lenovo](https://pcsupport.lenovo.com/us/en/selectproduct?linkto=downloads) [Asus](https://www.asus.com/support/download-center/) [Samsung](https://www.microsoft.com/en-us/p/samsung-update/9nq3hdb99vbf) [Razer](https://mysupport.razer.com/app/categories/m/pc/s/gaming-laptops) [MSI](https://www.msi.com/support/download)
Winsock reset 1. Open **Terminal** as an administrator. On older versions of Windows, this may be called **Command Prompt**. 2. Type in the following command followed by : `netsh winsock reset` 3. Restart your computer.
DNS flush 1. Open **Terminal** as an administrator. On older versions of Windows, this may be called **Command Prompt**. 2. Type in the following command followed by : `ipconfig /flushdns` 3. Restart your computer.
I don't see any available networks or an option to connect to Wi-Fi If your computer is not even giving the option to connect to a wireless network, it may be having issues with its wireless card. This is a small piece of hardware that connects to your motherboard that provides Wi-Fi and Bluetooth connectivity. Most computers have removable wireless cards. To diagnose a failing wireless card, please bring your computer to the [Technology Support Center](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10759275649).
### macOS
Check macOS version Your Mac will need to run a relatively new version of macOS in order to connect to UCONN-SECURE. Navigate to **Apple menu → About This Mac**. The current version of macOS is version 26 (Tahoe), released in late 2025. If your version is more than a few years old, you will have to upgrade to a newer version. Connect to a different internet network and follow these instructions from Apple: [https://support.apple.com/en-us/108382](https://support.apple.com/en-us/108382)
Clear out Keychain Access certificates 1. Open **Keychain Access**. You may need to use Spotlight Search to find it. 2. Navigate to **Default Keychains → login**. 3. Search for `uconn` in the search bar. 4. If you see any certificates listed that are named **ise-psn-msb-0.its.uconn.edu**, you can select and delete them. 5. Try reconnecting to UCONN-SECURE. Accept or trust the certificate if prompted. ![uconn.edu certificate in keychain access](media://ae6ac096-f2be-4c71-9c97-739bd31ae5ef) > ℹ️ This certificate is not harmful to your computer. By deleting it, you are enabling the computer to accept a new version of it the next time it attempts to connect to UCONN-SECURE.
Fix the TLS bind (UConn-managed Macs only) Macs that are managed by UConn connect to UCONN-SECURE differently than other devices. You can try the following fix in an attempt to reconnect to UCONN-SECURE. 1. Temporarily connect to the network using a hardwired connection or to UCONN-GUEST Wi-Fi 2. In your Applications folder, open Self Service+. This is the UConn-specific app store and management tool. 3. Navigate to **Catalog →***** SELF SERVICE***** *****REPAIR - UCONN - 802.1x BINDING - MAC***. Select Install to run the repair. 4. Attempt to connect to UCONN-SECURE if your Mac doesn’t do so automatically. You will not be prompted to enter your NetID.
### Smart TVs, game consoles, smart home/IoT devices These devices generally do not support UCONN-SECURE. If they have an Ethernet port, you should connect them to [wired internet](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10726900342). If this is not an option, you will need to [register them for wireless access](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10911219993). ## Still need help? If you are still unable to connect to UCONN-SECURE, you can reach out to the [Technology Support Center or your local IT support contact](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10759275649). ## Related articles > Macro (contentbylabel)