---
title: "Fix OneDrive/SharePoint File Path Issue"
canonical: "https://kb.uconn.edu/space/IKB/26652049525/Fix%20OneDrive%2FSharePoint%20File%20Path%20Issue"
format: markdown
---
Students, faculty, and staff using OneDrive or SharePoint may run into an error message notifying them of a file path that is too long. Following this guide will fix the issue for all computers connected to the OneDrive/SharePoint. 

![image-20240129-182836.png](media://386b9461-97bc-4f29-aa4f-52f7b600c684)

> ✅ Do not close this popup window.

## 1) Find the file

In this guide, you will use the website (web app) version of OneDrive/SharePoint in order to bypass your computer’s sync. 

1. Leave the popup window open.
2. Open your web browser
  1. If the file is in your personal OneDrive, visit [s.uconn.edu/onedrive](http://s.uconn.edu/onedrive)
  2. If the file is in a SharePoint, visit [s.uconn.edu/sharepoint](http://s.uconn.edu/sharepoint)
    1. Click on the SharePoint that is giving you trouble. Next, click on **Documents** (click on the Document Library that contains the problematic file path).
3. Using the file path shown in the popup window, navigate to the file giving you trouble.

## 2) Fix the issue

There are two options for fixing the file. The two methods can be thought of a Band-Aid fix, and the other a systemic fix.

- “Band-Aid fix”
  - Using the website, rename the file to a shorter name.
  - This fix works if the file has an uncommonly long name.
- :check_mark: Systemic fix  
A folder that contains other folders is known as a Parent Folder. The sub-folders are known as Child Folders.
  - Rename the Parent Folder.
  - Moving up the folder hierarchy towards the root (top-level Parent Folder), shorten the name of the highest-level folder that is appropriate.
  - Shortening a folder name helps <u>every</u> file and folder within it.

## 3) Restart the OneDrive App sync

1. In the OneDrive App’s error popup window, click **Try again**.
2. The app will close itself and restart.
3. Once the app reopens, you may click on the cloud icon in your taskbar/toolbar to view the sync process.

## Related Guides

> Macro (contentbylabel)