---
title: "Switching from Text to the Duo Mobile App"
canonical: "https://kb.uconn.edu/space/IKB/26527105025/Switching%20from%20Text%20to%20the%20Duo%20Mobile%20App"
format: markdown
---
Faculty, staff, or students may have added a smartphone to the Duo service but opted to receive a phone call or text to log in. ITS recommends using the Duo Mobile app, which lets you authenticate easily with a push notification and will work, even if you do not have internet access on your device. These instructions describe how to activate the Duo Mobile app on a mobile phone already enrolled in the Duo service.

1. Begin by downloading the **Duo Mobile** app from the App Store (iPhone) or Google Play (Android).
2. Go to [uconn.login.duosecurity.com/devices](https://uconn.login.duosecurity.com/devices) and log in with your UConn email address and NetID password.
3. Select **Add a device.**
4. On the “Add a device” screen, select **Duo Mobile.**
5. Select your country code (+1 for USA) from the dropdown and enter your 10-digit cellphone number and select **Continue.**
6. Verify the phone number displayed is correct and select **Yes, it’s correct**.
7. Select **Send me a passcode**. Enter the passcode sent to your phone to continue.
8. Download the Duo Mobile app if you haven’t in the previous step.
9. You will be presented with two options for activating the Duo Mobile app.   
<u>**Option 1**</u>: Scan the QR Code  
a. Open the Duo Mobile app and tap **+Add**  
b. Tap **Use QR code**  
c. Scan the QR code to activate.  
<u>**Option 2**</u>: Get an activation link instead  
a. Select **Get an activation link instead**  
b. Enter your UConn email address  
c. Open the email on your phone to finish activation

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