---
title: "Reset the OneDrive App"
canonical: "https://kb.uconn.edu/space/IKB/26374766601/Reset%20the%20OneDrive%20App"
format: markdown
---
Faculty, Staff, and Students who are experiencing issues with OneDrive or SharePoint on a computer may follow this guide to reset the OneDrive App. Resetting the app will help to resolve sync issues between your computer and the cloud.

1. [Windows instructions](https://uconn.atlassian.net/wiki/spaces/IKB/pages/26374766601/Reset+the+OneDrive+App#Windows)
2. [Mac instructions](https://uconn.atlassian.net/wiki/spaces/IKB/pages/26374766601/Reset+the+OneDrive+App#Mac)

> ✅ Before following this guide, try following the [https://uconn.atlassian.net/wiki/spaces/IKB/pages/26374471726](https://uconn.atlassian.net/wiki/spaces/IKB/pages/26374471726) guide.

## Windows

1. On your keyboard, press Windows + R to open the Run window.
2. Copy and paste the follow code into the window: `%localappdata%\Microsoft\OneDrive\onedrive.exe /reset`
3. Click “Okay”. If you receive an error, try the following command: `C:\Program Files\Microsoft OneDrive\onedrive.exe /reset`
4. Click “Okay”. If you receive an error, try the following command: `C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset`
5. The OneDrive icon will disappear and then reappear.
6. Open the OneDrive app and sign in with you UConn email address and NetID password.
  1. Follow this guide if you need help: [https://uconn.atlassian.net/wiki/spaces/IKB/pages/26238091386](https://uconn.atlassian.net/wiki/spaces/IKB/pages/26238091386)
7. Allow your computer some time to re-synchronize itself with the cloud.

Reach out to [techsupport@uconn.edu](mailto:techsupport@uconn.edu) if you continue to have issues after following these steps.

## Mac

### Part 1

1. Find and click on the OneDrive icon (gray or blue cloud icon) in the top menu bar of your Mac’s screen.
2. Click on the Settings wheel, then click “Quit OneDrive”.
3. Once the app has closed, open a Finder window.
4. In the left menu, click “Applications”.
5. While holding Control on the keyboard, click on OneDrive in the list.
6. Choose “Show Package Contents”.
7. Navigate to the Contents folder, then the Resources folder.
8. Double-click on “ResetOneDriveAppStandalone.command”
  1. If you’re using the App Store version of the app (not recommended), double-click on “ResetOneDriveApp.command”
9. Wait for this window to say “Complete”
10. <u>Do not sign back into OneDrive yet.</u>

### Part 2

1. Open Finder then click on “Go” in the top menubar.
2. Press “Opt” on your keyboard to show more options and then click on “Library”
3. Navigate to Cloud Storage → OneDrive and delete the contents of this folder.

After deletion, you may sign into the OneDrive app and follow the first-time setup.  
Allow your computer some time to resynchronize itself with the cloud.

Reach out to [techsupport@uconn.edu](mailto:techsupport@uconn.edu) if you continue to have issues after following these steps.

## Related Guides

> Macro (contentbylabel)