---
title: "Getting a BitLocker Recovery Key for a Windows PC"
canonical: "https://kb.uconn.edu/space/IKB/26239893556/Getting%20a%20BitLocker%20Recovery%20Key%20for%20a%20Windows%20PC"
format: markdown
---
Microsoft BitLocker is a drive encryption program that is enabled on all Windows managed workstations at UConn. When BitLocker detects an unexpected change to the computer or a physical attempt to access the data by anyone other than the device owner, it will lock the drive and require a recovery key to regain access. Through a self-service process, primary users can access their recovery keys.

> ✅ This process is applicable to managed devices owned by UConn. However, the process is the same for most personally owned Windows computers. If your personal device uses a Microsoft Account to sign in, you can follow these instructions as well.

## Recovery steps

> ℹ️ Only the primary user of the computer can access the recovery key through the self-service portal. If you are not the primary user and need the recovery key (i.e. if the computer is set up for shared use), please [contact the Technology Support Center](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10759275649) or your department’s local IT support.

1. On a separate device, navigate to [http://myapps.microsoft.com](http://myapps.microsoft.com).
  1. If you are recovering a UConn device, make sure you are signed in with your UConn email. If you are recovering a personal device, make sure you are signed in with the same personal Microsoft Account that your device is tied to.
2. Click on your user profile picture → **View Account** → **Manage Devices**.
3. Find your computer. It should have the same name as the [service tag](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10737647965) printed on your computer.
4. Select **View Bitlocker Keys**.
5. Select **Show recovery key**. Your 48-digit recovery key will appear.
6. Enter the recovery key into the BitLocker recovery screen on the locked computer, followed by *Enter.*
7. The computer should now boot up as normal. If it does not, please [contact the Technology Support Center](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10759275649) or your department’s local IT support.