---
title: "Webex - No Meeting Entitlement"
canonical: "https://kb.uconn.edu/space/IKB/26232979501/Webex%20-%20No%20Meeting%20Entitlement"
format: markdown
---
> Macro (excerpt-include)



> ✅ If you run into this error, reach out to [techsupport@uconn.edu](mailto:techsupport@uconn.edu) to have a technician fix your account.

This is a relatively new issue that ITS is working out. We believe this error appears to occur when a first-time Webex user signs into the Webex Desktop App *before* signing into [uconn-cmr.webex.com](http://uconn-cmr.webex.com). Especially after changing their email address.

User accounts are created the first-time you sign into the website. Therefore, if you sign into the App first, your account isn’t created correctly.

The website version of Webex will work in the meantime.

### After the technician has made changes, follow these steps

> ⚠️ It is crucial that you sign into the website *before* signing into the Webex App.

1. Navigate to [s.uconn.edu/webex](http://s.uconn.edu/webex) and sign in with your NetID.
2. Once you reach your home page, you will see your name across the center of the page. Close the web page and wait 5 minutes.
3. Open the Webex App.
4. Click on your profile picture. If you do not have a profile picture, you will instead see your initials.
5. Click on **Help** and then **Health Checker**.
6. In the “Database status:” section, click on **Reset**.
7. When asked, sign into the App again.