--- title: "Guide for Cisco VoIP Phone 8841/8851" canonical: "https://kb.uconn.edu/space/IKB/26202603527/Guide%20for%20Cisco%20VoIP%20Phone%208841%2F8851" format: markdown --- Reference guide for Cisco VoIP Phone **8841/8851** users. ***The 8841/8851 Phone is used at UConn Avery Point, Hartford Law School, Stamford and parts of Hartford, Storrs and Waterbury. *** > ⚠️ If you have the Cisco VoIP Phone **7841, **visit: [https://uconn.atlassian.net/wiki/spaces/IKB/pages/10748724535](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10748724535) Use these instructions if: - Your phone has a color screen display - Your phone’s volume button is configured horizontally - Your phone has a back button located under the left side of the phone screen Compare your phone to this image: [8841 Phone Schematic](https://uconn.atlassian.net/wiki/spaces/IKB/pages/26202603527/Guide+for+Cisco+VoIP+Phone+8841+8851#Cisco-VoIP-Phone-8841-Phone-Schematic) to confirm that you have the 8841 model. If you are still not sure which phone model you have, you can flip the phone over and check the model number located on the back of the phone. > ℹ️ **To call a university extension number: **Dial 5-digit extension number and then # (# optional). > ℹ️ > ℹ️ **To call an external phone number:** Dial the 10-digit telephone number. > ℹ️ > ℹ️ **To call an international phone number:** Dial 011 + Country Code + Phone number. > ℹ️ > ℹ️ **To call Emergency services**: Dial 911. For more support, contact the UConn Technology Support Center at 860-486-4357. ## Place a Call #### To place a call using the handset: 1. Lift the handset. 2. Dial the number. **OR** 1. Dial the number. 2. Lift the handset. ## Answer a Call To answer an incoming call, you can: - Lift handset OR - Press the **Answer** softkey. ## Decline a Call To immediately forward a ringing call to voicemail, press the **Decline** softkey. ## End a Call To end a call, you can: - Hang-up handset OR - Press the **EndCall **softkey. ## Hold a Call #### To place a call on hold: - Press the **Hold **button. #### To retrieve a held call: - Press the **Resume** softkey OR - Press the **Hold **button. ## Transfer a call 1. Verify that you are in an active call (not on hold). 2. Press the **Transfer **button. 3. Enter the transfer recipient’s phone number. 4. Wait for the recipient to answer or skip to Step 5. 5. Press the **Transfer** button again. ## Redial a Number #### To redial the last call placed/received/missed: - Press the **Redial **softkey. #### To redial a number from your call history: 1. Lift the handset and press the bottom dot on the navigation panel. 2. Select a number from your call history. ## Conference Calls #### To start a conference call: 1. Press the **Conference** button. 2. Enter the participant’s phone number. 3. Press the **Conference** softkey to add participant to your call. 4. Repeat to add additional participants. #### To remove a conference participant: 1. While in a conference, press **Show Details.** 2. Highlight the participant’s name and press the **Remove** softkey. NOTE: You can only remove participants if you initiated the conference. ## Forward All Incoming Calls to Another Number To immediately forward all your incoming calls to another number, 1. Confirm that you are not in an active call. 2. Press the **Forward All **softkey. 3. Dial the extension or telephone number you wish to forward calls to. ## Forward All Incoming Calls to Voicemail 1. Confirm that you are not in an active call. 2. Press the **Forward All **softkey. 3. Press the **Messages** button. ## Deactivate Call Forwarding Press the **Forward off** softkey. ## Corporate Directory 1. Press the **Contacts **button. 2. Select **Corporate Directory.** 3. Select either **First Name, Last Name **or** Number.** 4. Enter the search criteria, press **Submit**, and select a contact. 5. Press **Dial **to place a call to the contact. ## Change Ringtone 1. Press the **Applications **button. 2. Select **Settings.** 3. Select **Ringtone.** 4. Press **Play** to play the ringtone or press **Set** to select the ringtone. ## Voicemail ### Personalize your Voicemail #### Initial Setup: 1. Press the **Messages** button. 2. Enter the default PIN (147258). 3. Follow the prompts to record your name, greeting, and a personal PIN. ## Message Waiting Indicators (MWI) - Solid red light on your handset OR - Message Icon on a line. ## Retrieve your Voice Messages Press the **Messages **button. ## Forward a Voicemail To Forward via the Phone Prompts: 1. Listen to the new message. 2. Hit **6 **to forward. 3. Provide an introduction. 4. Hit ##, enter the extension and then #. ## Voicemail Shortcuts **Main Menu** 1 - Hear new Messages 3 1 - Review Saved Messages 3 2 - Review Deleted Messages 4 1 - Change Greetings 4 1 2 - Switch to Alternate Greeting **Listen to Voicemail** #- Next message 1 - Restart a message 9 - Save 7 - Delete 2 - Pause ## Cisco VoIP Phone 8841 Phone Schematic ![Image of a VoIP phone with numbers 1-19 pointing to the different buttons and hardware on the phone. A guide to the numbers is listed below.](media://9284e571-3f12-414f-92b4-e1213e714e5d) | **1** | Handset light strip | Indicates an incoming call (flashing red) or new voice message (steady red). | | --- | --- | --- | | **2** | Phone screen | Displays status, feature, and call information. | | **3** | Programmable feature buttons and Session buttons
![Image of a rectangular button with a white horizontal line running through the middle](media://9c0a48d2-8acf-4228-ae31-c4f38b169f74)
![Image of a panel of 5 rectangular buttons vertically lined up on the left side of the phone screen.](media://f9c4e042-2e5b-43d9-9230-7d7172648f13)
![Image of a panel of 5 rectangular buttons vertically lined up on the right side of the phone screen.](media://0bf4f8fb-2bd0-4bd9-b845-ab1d7ebb11fe) | Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls.
Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or displaying missed calls.
Buttons illuminate to indicate status:
- Steady green: Active call. - Flashing green: Held call. - Flashing amber: Incoming call. - Steady red: Shared line in use. | | **4** | Softkey buttons
![Image of a blank rectangular button.](media://3a758156-92fd-4328-bcdc-9d713db33024) | Engages the associated feature in the display. | | **5** | Navigation panel and Select button
![Image of a circular button that can be pressed in 5 different locations. The center of the circular button is blank. Press this for the select function. The outer rim of the circular button is marked by four dots located at the top, bottom, left, and right of the circle. Press these for the navigation function.](media://42abd789-0135-4b36-b8e7-4ade55a048a3) | Like a cursor, allows you to scroll through menus, highlight items, and select the highlighted item.
While on-hook, pressing the up option displays your Recent call list and pressing the down option displays your programmed Speed Dials. | | **6** | Release Button
![Image of a rectangular button with a symbol of a red telephone facing down in the inactive position.](media://808813d0-3a5a-4ac6-8183-6ce80223656e) | Ends a connected call or session. | | **7** | Hold/Resume button
![Image of a rectangular button with a pause symbol.](media://fa9a3ff0-9745-4ef1-9894-167079fc54fd) | Places an active call on hold and resumes the held call. | | **8** | Conference button
![Image of a rectangular button with a symbol of a group of three persons.](media://8d139ff9-1f25-4079-b83b-94df0467243c) | Creates a conference call. | | **9** | Transfer button
![Image of a rectangular button with a symbol of an arrow directed at a symbol of a person.](media://6adb0213-b2ee-4629-9123-8df427a5cfe6) | Transfers a call. | | **10** | Speakerphone button
![Image of a rectangular button with a symbol of a megaphone.](media://49401e37-eed8-4ba5-a820-3ee7a1b5fa26) | Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. | | **11** | Mute button
![Image of a rectangular button with a symbol of a microphone with a cross through it, indicating that no sound will be recorded.](media://ac796f00-52fc-443b-b1f0-485368ceb628) | Toggles the microphone on or off. When the microphone is muted, the button is lit. | | **12** | Headset button
![Image of a rectangular button with a symbol of a microphone under a symbol of headphones](media://b3282b22-7f36-4f01-9ec0-24412b915f55) | Toggles the headset on or off. When the headset is on, the button is lit. | | **13** | Keypad | Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). | | **14** | Volume button
![Image of a long rectangular button with a subtraction symbol located on its left end and an addition symbol located on its right end.](media://aa2f8b98-cde1-4ecd-8f92-b8211ad7c728) | Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). | | **15** | Contacts button
![Image of a rectangular button with a symbol of an open book.](media://e6976473-cc49-4e80-8796-549f13173338) | Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. | | **16** | Applications button
![Image of a rectangular button with a symbol of a gear.](media://93132046-d83f-497b-93af-1a737703316b) | Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. | | **17** | Messages button
![Image of a rectangular button with a symbol of a cassette.](media://20b55b6f-45f0-4d29-9906-a52ab0708837) | Autodials your voice messaging system (varies by system). | | **18** | Back button
![Image of a rectangular button with a symbol of an arrow turning backwards, indicating to undo action.](media://69b7e503-0be1-4fff-9105-472f3b9d1669) | Returns to the previous screen or menu. | | **19** | Handset | Phone handset. | ## \uD83D\uDCCB Related articles > Macro (contentbylabel)