---
title: "Clear Webex App cache"
canonical: "https://kb.uconn.edu/space/IKB/26168524905/Clear%20Webex%20App%20cache"
format: markdown
---
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Clearing the cache within the Webex app can help to resolve an error that you are receiving or help to download changes you’ve made to your account on the website.

## In the App

1. Open the Webex App
2. Click on your profile picture. If you do not have a profile picture, you will instead see your initials.
3. Click on **Help** and then **Health Checker**.
4. Before continuing to Step 5, there are a couple more options for you.
  1. You may **Test** your connection to the Webex Server
  2. You may **Refresh** your app in order to attempt to download changes you’ve made to your account on the website into the app.
5. In the “Database status:” section, click on **Reset**.
6. Allow some time for this to take effect.

> ✅ If you are still having trouble with your Webex App, reach out to [techsupport@uconn.edu](mailto:techsupport@uconn.edu) to have an administrator revoke your access tokens and clear your applications' data.
> ✅ 
> ✅ This means you will need to sign into the app again; it does not affect your meetings past or future.

## Related Guides

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