---
title: "Adobe Creative Cloud Log In Issues"
canonical: "https://kb.uconn.edu/space/IKB/26077528153/Adobe%20Creative%20Cloud%20Log%20In%20Issues"
format: markdown
---
If you are having difficulty logging into Adobe Creative Cloud Apps on you computer please try the following.

The following info can also resolve Adobe billing messages or requests for payment.

> ❌ You should **not **create your Adobe ID using the **Sign In with Google** or **Sign In with Microsoft** option. This can make accessing your subscription difficult. You should instead use your UConn email as the email/username and set a password for the Adobe ID when you create the account.

## Choosing an Adobe Profile

**Sign out **of all the Adobe Apps installed (including the Adobe Creative Cloud App) on your computer, and then **sign back in** with your @uconn.edu or @uchc.edu Adobe ID and if asked to **choose a profile **choose “*UCONN-Special Student Pricing*”.

When signing back in you may get a window with a button that says “**Join Team**”

If the content of the window includes the words “*UCONN-Special Student Pricing*”, click the “Join Team”        button.

If you are asked to select either a **Personal** or **Company or School Profile**, before seeing the **UCONN-Special Student Pricing** option, select **Personal** to continue. If you don’t see the **UCONN-Special Student Pricing** option under **Personal**, log out and log back in and select **Company or School Profile **to continue.

## Signing Out of Adobe Creative Cloud

Be sure to **sign out of both the Adobe Creative Cloud App and any other Adobe apps** you have installed.

 

<u>How to sign out of Adobe Apps</u> - 

In the Adobe apps go to Help -> Sign out (username)

<u>How to sign out of the Adobe Creative Cloud Ap</u>p - 

In the Creative Cloud app, click the gear at the top-right, click preferences, then click sign out.

In some versions of the Creative Cloud app, click the gear at the top-right, and then click sign out.

## Adobe Account Created with a Google/Microsoft Login

If after selecting **Personal Profile**, you are asked to **Continue with Google or Microsoft**, click **Continue with Google or Microsoft** and sign in with your Google or Microsoft Account Credentials. You will then be asked to select the Account Type, please select **Adobe ID**, and you should now see the **UCONN-Special Student Pricing**.** **

## Uninstalling Adobe Creative Cloud 

If this doesn't work then uninstall all Adobe apps installed on your computer, reboot, and follow these [instructions](https://kb.uconn.edu/space/IKB/10789161148/Accessing+Adobe+Creative+Cloud+Apps+Downloads).


For more information on managing the profiles please refer to this [Adobe article](https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html).