---
title: "Instructions for Multi-Line Telephones"
canonical: "https://kb.uconn.edu/space/IKB/26022936947/Instructions%20for%20Multi-Line%20Telephones"
format: markdown
---
For further assistance, contact the ITS Help Center at (860) 486-4357 or [helpcenter@uconn.edu](mailto:helpcenter@uconn.edu).

## Answering a Call

To answer a call, lift the handset or depress the **Speaker** button.

## Placing an Emergency 911 Call

To place an emergency call, dial 911.

## Placing an On-Campus Call

1. Lift the handset.
2. Dial 6 or 7 + the four-digit extension.

## Placing an Off-Campus Local Call

| **Campus** | **Dial** |
| --- | --- |
| Avery Point | **8** + 10-digit number |
| Law School | **8** + 10-digit number |
| Stamford | **8** + 10-digit number |
| Storrs | **8** + 10-digit number |
| Torrington | **8** + 10-digit number |
| Waterbury | **8** + 10-digit number |
| West Hartford | **8** + 10-digit number |
| Bethel | **9** + 10-digit number |
| Haddam | **9** + 10-digit number |
| North Haven | **9** + 10-digit number |
| Norwich | **9** + 10-digit number |
| Brooklyn | 10-digit number |
| Vernon | **8 or 9** + 10-digit number |

## Placing an Off-Campus Long Distance Call

| **Campus** | **Dial** |
| --- | --- |
| Avery Point | **8** + 1 + 10-digit number |
| Law School | **8** + 1 + 10-digit number |
| Stamford | **8** + 1 + 10-digit number |
| Storrs | **8** + 1 + 10-digit number |
| Torrington | **8** + 1 + 10-digit number |
| Waterbury | **8** + 1 + 10-digit number |
| West Hartford | **8** + 1 + 10-digit number |
| Bethel | **9** + 1 + 10-digit number |
| Haddam | **9** + 1 + 10-digit number |
| North Haven | **9** + 1 + 10-digit number |
| Norwich | **9** + 1 + 10-digit number |
| Brooklyn | 1 + 10-digit number |
| Vernon | **8 or 9** + 1 + 10-digit number |

## Placing a Call on Hold

To place a call on hold, depress **HOLD**.

## Retrieving a Call on Hold

To retrieve a call on hold, depress **Blinking Call Appearance**.

## Transferring a Call

1. Depress **TRANSFER **button.
2. Listen for Dial Tone or manually select the available Line Key.
3. Dial the 5-digit UConn extension number (6-xxxx or 7-xxxx).
4. Announce call.
5. Depress **TRANSFER** and hang up.

## Three-Way Conferencing

1. Have Call in Progress.
2. Depress **CONFERENCE **button.
3. Dial the third party.
4. Depress **CONFERENCE **button.

## Six-Way Conferencing

### Storrs

1. Lift the handset.
2. Dial **112** before placing the call.
3. Call the first party and have Call in Progress.
4. Depress **CONFERENCE **button and dial the next party.
5. Depress **CONFERENCE **button again to join parties. You may also activate this feature during a call by:
  1. Depress **CONFERENCE **button.
  2. Dial **112**.
  3. Call the next party.
  4. Depress **CONFERENCE **button to join parties.
  5. Depress **CONFERENCE **button and dial the next party.
  6. Depress **CONFERENCE **button to join parties.

### Branches

1. Feature available upon request.
2. Dial **123** instead of 112.
3. Call the first party and have Call in Progress.
4. Depress **CONFERENCE **button and dial the next party.
5. Depress **CONFERENCE **button again to join parties. You may also activate this feature during a call by:
  1. Depress **CONFERENCE **button.
  2. Dial **123**.
  3. Call the next party.
  4. Depress **CONFERENCE **button to join parties.
  5. Depress **CONFERENCE **button and dial the next party.
  6. Depress **CONFERENCE **button to join parties.

## Conference Services

Verizon Business is the contracted provider for additional conference services beyond the three-way and six-way conference calling features provided by ITS.

To request conference services with Verizon Business,

1. Contact the ITS Help Center at **(860) 486-4357 **to obtain UConn’s agency code and authorization code. You will need to provide this information to Verizon Business when setting up the service. Please have ready the telephone number you wish the services to be billed to.
2. Contact Verizon Business at 1-800-475-5000.
3. Identify yourself as a State of Connecticut employee.
4. Explain your conference call needs. (The most common service used is “instant meeting,” but Verizon Business can help you determine what is best.)
5. Provide Verizon Business with UConn’s agency and authorization codes.

> ⚠️ Please schedule your conference call at least 24 hours in advance.
> ⚠️ 
> ⚠️ Also, be aware that for all conference services except “operator assisted,” any conference with two (2) or less participants will prompt Verizon supervision after ninety (90) minutes to request meeting organizer to press *1 to retain conference bridge.

## Call Forwarding Calls

### Storrs

1. Lift the handset or depress the **SPEAKER** button.
2. Dial **72#**.
3. Dial the 5-digit UConn extension number (6-xxxx or 7-xxxx).
4. Hear confirmation tone.
5. Depress **CFV key** to Activate or Deactivate.

### Branches

1. Lift the handset or depress the **SPEAKER** button.
2. Dial **172**.
3. Dial the 4-digit UConn extension number.
4. Hear confirmation tone.
5. Depress **CFV key** to Activate or Deactivate.

## Call Forwarding Calls on Secondary Line Only

1. Activate – Dial **78#**.
2. Dial the 5-digit UConn extension number (6-xxxx or 7-xxxx).
3. Deactivate – Dial **79#**.

## Call Pickup

1. Lift the handset or depress the **SPEAKER **button.
2. Dial ***99**.

## 1-Digit Speed Calling

1. Lift the handset or depress the **SPEAKER **button.
2. Depress the **Speed Call **button or dial ***74**.
3. Dial **Speed Call Code (2-9)** plus telephone number.
4. Hear Confirmation Tone.

## 2-Digit Speed Calling

1. Lift the handset or depress the **SPEAKER **button.
2. Dial ***75**.
3. Dial **Speed Call Code (20-39)** plus telephone number.
4. Hear Confirmation Tone.

## Using Speed Call

1. Lift the handset or depress the **SPEAKER **button.
2. Listen for Dial Tone.
3. Dial code plus #.

## Auto Call Back Calling (On Campus Only)

1. Receive Busy Signal.
2. Depress **ACBC** button.
3. Hear Confirmation Tone.
4. Hang up.

## Retrieving Call Back

1. Answer call when **ACBC** and your **Call Appearance** flash and ring.

## Canceling Call Back

1. Lift the handset or depress the **SPEAKER **button.
2. Listen for Dial Tone.
3. Dial ***86**.
4. Hang up.

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