---
title: "Unity Messaging Voicemail - Storrs, Downtown Hartford, Waterbury, Stamford, Avery Point and Law School"
canonical: "https://kb.uconn.edu/space/IKB/26022742126/Unity%20Messaging%20Voicemail%20-%20Storrs%2C%20Downtown%20Hartford%2C%20Waterbury%2C%20Stamford%2C%20Avery%20Point%20and%20Law%20School"
format: markdown
---
These campuses now use our central Unity voicemail system. The Cisco Unity voicemail system is a contemporary system that delivers the functionality our community expects and can be enhanced with newer features.

If you have not set up your new mailbox, you can set it up using the instructions below. If you have any questions or problems, please review the information on this page. For additional assistance, contact the ITS Help Center at (860) 486-4357 or [helpcenter@uconn.edu](mailto:helpcenter@uconn.edu).

## Setting Up Your Mailbox

When you first access voicemail, you will be asked to initialize your mailbox (“enrollment”). Pre-recorded prompts will guide you through the enrollment process, which includes recording your full name, recording a greeting, and changing the default password (PIN) to a PIN of your choice. The default PIN is 147258. This PIN will remain in effect until you have completed the initialization process and your mailbox is ready for use.

1. Dial the voicemail access number.
  1. **Storrs**: 6-5555; **Off Campus**: (860) 486-5555
  2. **Hartford**: 03555; **Off Campus**: (959) 200-3555
  3. **Waterbury**:  69888; **Off Campus**: (203) 236-9888
  4. **Stamford**: 19595; **Off Campus**: (203) 251-9595
  5. ** Avery Point **59355 **Off Campus **(860) 405-9355
  6. ** Law School** 05454 **Off Campus** (860) 570-5454
2. When prompted, enter your temporary PIN, **147258**, followed by the **#** key.
  1. If you hear the main system greeting instead of being prompted for a PIN,
    1. Press the **#** key.
    2. When prompted, enter your ID – your 10-digit phone number followed by the # key.
    3. Enter your temporary pin followed by the # key.
3. Follow the prompts to complete the “enrollment” process:
  1. Record your name (please say your first and last name).
  2. Record your greeting. You may choose the standard greeting that plays your recorded name or you may record your own personal greeting.
  3. Set your PIN.
    1. Your PIN must be at least 6 digits long.
    2. PINs that contain repetitive or consecutive numbers or parts of your phone number will be rejected as trivial PINs.
      1. If the system says your PIN is “invalid,” please try a different combination with more unique numbers.
      2. More detailed information about trivial PINS is available on our [Unity PIN](https://telecom.uconn.edu/voice-services) page.
    3. PINS do not expire, but you can manually change your PIN at any time.

## Accessing Voicemail

### From Your Office Phone

1. Dial the voicemail access number (see above).
2. Enter your PIN followed by the # key when prompted.
  1. Press **1** to listen to new messages.
  2. Press **2** to send a message.
  3. Press **3** to review old messages.
  4. Press **4** to access Setup options.

### While Out of the Office

1. Dial the off-campus voicemail access number (see above).
2. When voicemail answers, press the ***** key.
  1. The system does not prompt you to press the * key, but you must press it to access your mailbox.
3. Enter your mailbox ID, which is your 10-digit phone number followed by the # key.
4. Enter your PIN followed by the # key.

## Recording Greetings

During enrollment, you record an initial greeting. To change the saved greeting,

1. Access your mailbox.
2. Press **4** for Setup options.
3. Press **1 **for Greetings.
4. Press **1** to change greetings.

If you are going to be on vacation or out of the office for any reason, you can record an alternate greeting. The alternate greeting lets callers know that you are out of the office and can offer them other options for assistance until you return, such as someone else’s extension or email. You can set the alternate greeting to expire on a certain date at a certain time, and it will automatically revert to your standard greeting. You may also choose not to set an expiration date and switch back to the standard greeting manually.

To record an alternate greeting,

1. Access your mailbox.
2. Press **4** for Setup options.
3. Press **1 **for Greetings.
4. Press **3** to Edit Other greetings.
5. Press **3** to change your alternate greeting.

## Recording Your Name

1. Access your mailbox.
2. Press **4** for Setup options.
3. Press **3 **for preferences.
4. Press **2** to change your name.

## Changing Your PIN

1. Access your mailbox.
2. Press **4** for Setup options.
3. Press **3 **for preferences.
4. Press **1** to change your PIN.

## Menu Commands

### Main Menu and Shortcuts

| **To…** | **Press…** |
| --- | --- |
| Play new messages | 1 |
| Send a message | 2 |
| Review old messages | 3 |
| Change setup options | 4 |
| Change greetings | 4 – 1 |
| Turn alternate greetings on/off | 4 – 1 – 2 |
| Change message notifications | 4 – 2 – 1 |
| Choose full or brief menus | 4 – 2 – 3 |
| Private (distribution) lists | 4 – 2 – 4 |
| Exit | * |
| Help | 0 |

### While Listening to a Message

| **To…** | **Press…** |
| --- | --- |
| Rewind message | 1 |
| Repeat message | 1 – 1 |
| Pause/Resume | 2 |
| Fast-forward | 3 |
| Slow playback | 4 |
| Message properties | 5 |
| Fast playback | 6 |
| Lower volume | 7 |
| Raise volume | 9 |
| Cancel | * |
| Skip message | # |

### After Listening to a Message

| **To…** | **Press…** |
| --- | --- |
| Skip back | 1 |
| Replay | 4 |
| Message properties | 5 |
| Forward | 6 |
| Delete | 7 |
| Reply | 8 |
| Reply to all | 8 – 2 |
| Save message (as heard) | 9 |
| Skip message | # |

### Send Message Menu

| **To…** | **Press…** |
| --- | --- |
| Mark urgent | 1 |
| Request return receipt | 2 |
| Mark private | 3 |
| Set future delivery | 4 |
| Review recording | 5 |
| Re-record kmessage | 6 |
| Add to the message | 7 |
| Send the message | # |

## Recovering Deleted Messages

Voicemail messages are saved in the system for 1 day after you delete them. If you accidentally delete a voicemail, you can go into your deleted messages for up to 1 day to retrieve it.

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