---
title: "Requesting Refunds from Wepa"
canonical: "https://kb.uconn.edu/space/IKB/10905878568/Requesting%20Refunds%20from%20Wepa"
format: markdown
---
If you have a printing issue (e.g., your document is not printing), you can request a refund from Wepa directly.

> 📝 ITS does not handle payment for Wepa printers and is unable to process refunds.

## Contact options

- Call **(800) 675-7639.**
- Use the <span style="color: #000000">**Chat **</span>feature on the [Wepa website](https://support.wepanow.com/).
- Email [help@wepanow.com](mailto:help@wepanow.com).** **Be sure to include:
  - Your name
  - Your UConn email address
  - The username associated with your Wepa account
  - Your NetID
  - The name of the file you had issues with (e.g., *Assignment_12.docx*).

> ℹ️ Please allow 2-3 business days for the refund to reflect on your bank statement, depending on your financial institution.

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