---
title: "Completely Removing the Pulse Secure Desktop Client"
canonical: "https://kb.uconn.edu/space/IKB/10855678236/Completely%20Removing%20the%20Pulse%20Secure%20Desktop%20Client"
format: markdown
---
This article provides instructions for completely removing all aspects of the Pulse Secure Desktop client from Windows and Mac systems.

> ❌ The **Advanced Removal** instructions should only be followed by someone with a strong understanding of their operating system, the command line, and registry tools. If a mistake is made while following this guide, repairing the system may be very difficult. Please reach out to **techsupport@uconn.edu** if you are not confident in your ability to safely follow this guide.

## Based on Operating System

<details>
<summary>Windows</summary>

### Simple Removal

1. Right-click on the **Windows** **Start menu icon** in the bottom left-hand corner of your screen to open the context menu. Choose **Apps and Features**.
  1. Alternatively, click on the **Windows** **Start menu icon** in the bottom left-hand corner of your screen to open the **Start Menu**. Once open, type in "program." Open **Add or Remove Programs**.
2. Click on **Pulse Secure** and click **Uninstall**. Do this for all the Pulse items.
  1. If you are prompted to restart your computer, you may dismiss this popup if you are uninstalling multiple programs.
3. Reboot the computer once you are done.

### Advanced Removal

#### Uninstalling Related Programs

1. Click on the **Windows** **Start menu icon** in the bottom left-hand corner of your screen to open the **Start Menu**. Once open, type in "control." Open **Control Panel**.
2. Click **Uninstall a program**. This link is within the **Program** section.
3. Remove all the Juniper and Pulse Secure items from the list by clicking on the list item and clicking **Uninstall** above the list.
  1. If you are prompted to restart your computer, you may dismiss this pop-up if you are uninstalling multiple programs.
4. Reboot the computer once you are done.

#### Removing Associated Files

1. Open **File Explorer** by clicking on the folder icon in the taskbar at the bottom of your screen.
2. Choose **This PC** from the list in the left section of the window. Then, choose your **C:\** drive.
3. Navigate to **Program Files (x86)** and remove the **Juniper** **Networks **and/or **Pulse Secure** folders.
  1. If you do not see these folders, check the **Program Files** folder.
4. Next, you will need to be able to view Hidden Items. In the top ribbon of your File Explorer Window, click on **View**. In the **Show/hide** section, check the box for **Hidden items**.
5. Delete the following folders. If you do not see a folder, simply continue to the next step.
  1. **C:\ProgramData** and delete **Pule Secure** folder.
  2. **C:\Program Files\Common Files** and remove **Juniper Networks **and/or **Pulse Secure** folder(s).
  3. **C:\Users\CurrentUser\AppData\Roaming** and remove **Juniper Networks **and/or **Pulse Secure** folder(s).
  4. **C:\Users\CurrentUser\AppData\Local** and remove **Juniper Networks **and/or **Pulse Secure** folder(s).
  5. **C:\Users\CurrentUser\AppData\Local\Temp** and remove all the temp files.
  6. **C:\Users\Public** and remove Juniper Networks/Pulse Secure folder.

#### Removing a Device

1. Check if a Juniper Networks or Pulse Secure adapter is present on the machine. If there is one present, we will remove it manually.
2. Right-click on the **Windows** **Start menu icon** in the bottom left-hand corner of your screen to open the context menu. Choose **Device Manager**.
  1. Alternatively, click on the **Windows** **Start menu icon** in the bottom left-hand corner of your screen to open the **Start Menu**.
  2. Type in "control."
  3. Open **Control Panel**.
  4. Click **Hardware and Sound**, and choose **Device Manager**.
3. Expand **Network adapters** and look for a Juniper virtual adapter. Then, right-click on the list item and choose **Uninstall device**.
</details>

<details>
<summary>Removing Juniper and Pulse Registry Items</summary>

1. Click on the **Windows** **Start menu icon** in the bottom left-hand corner of your screen to open the **Start Menu**. Once open, type in "regedit." Open **Registry Editor**.
2. Follow the file paths listed below to delete the following folders:

### 64-Bit System

**HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\** Find the **Juniper Networks** folder and delete it.

**HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\** Find the **Pulse Secure** folder and delete it.

**HKEY_CURRENT_USER\Software\** Find the **Juniper Networks** folder and delete it.

**HKEY_CURRENT_USER\Software\** Find the **Pulse Secure** folder and delete it.

### 32-Bit System

**HKEY_LOCAL_MACHINE\SOFTWARE\** Find the **Juniper Networks** folder and delete it.

**HKEY_LOCAL_MACHINE\SOFTWARE\** Find the **Pulse Secure** folder and delete it.

**HKEY_CURRENT_USER\Software\** Find the **Juniper Networks** folder and delete it.

**HKEY_CURRENT_USER\Software\** Find the **Pulse Secure** folder and delete it.
</details>

<details>
<summary>MacOS</summary>

### Simple Removal

1. Click on the **Pulse Secure** icon located on the top-right screen and select **Exit.**
2. Open **Finder**, and then browse to the **Applications Folder**.
3. Click and drag the **Pulse Secure icon** to the **Trash can icon** in the taskbar. Enter your username and password if prompted.
4. Lastly, **Pulse Secure** will prompt to save Configuration Click **No.**

### Advanced Removal

1. Open **Terminal**.
2. Execute the following commands from the Terminal window to make hidden files visible:
3. Next, execute the following steps again from Terminal:
  :warning: Note: The last command may fail if the file is not found. This is okay.
4. Open Finder and navigate to each of the following locations. Drag the **Juniper** and **Pulse Secure** folders to the **Trash**.
  1. From the User profile:
    1. **~/Library/Application Support/** Find the **Juniper Networks** folder and delete it.
    2. **~/Library/Application Support/** Find the **Pulse Secure** folder and delete it.
  2. The same location from the root (i.e., Macintosh HD):
    1. **/Library/Application Support/** Find the **Juniper Networks** folder and delete it.
    2. **/Library/Application Support/** Find the **Pulse Secure** folder and delete it.
5. This step is required if there are any related files in /Library/LaunchDaemons or /Library/Launch Agents folder. Remove the following:
  1. **/Library/LaunchDaemons/**[net.juniper.UninstallPulse.plist.org](http://net.juniper.UninstallPulse.plist.org)
  2. **/Library/LaunchDaemons/**[net.pulse.UninstallPulse.plist.org](http://net.pulse.UninstallPulse.plist.org)
  3. **/Library/LaunchAgents/**[net.juniper.UninstallPulse.plist.org](http://net.juniper.UninstallPulse.plist.org)
  4. **/Library/LaunchAgents/**[net.pulse.UninstallPulse.plist.org](http://net.pulse.UninstallPulse.plist.org)
6. Execute the following commands from the terminal window to return hidden files to their invisible state:
</details>

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