---
title: "ITS - Posting to IT Status"
canonical: "https://kb.uconn.edu/space/IKB/10852500631/ITS%20-%20Posting%20to%20IT%20Status"
format: markdown
---
When an ITS system is down or degraded, ITS can communicate about the issue to our community by posting information on IT Status as [itstatus.uconn.edu](https://itstatus.uconn.edu/).

There are two categories of information displayed on the IT Status main page: status of [major services](#Status) and [notices](https://confluence.uconn.edu/pages/viewpage.action?pageId=205424044#ITSPostingtoITStatus-Notice). ITS staff can post status information about major services by creating a global issue in Jira Service Desk.

![Screenshot of the Major Services section](media://05b9a62d-5ca0-4fda-99e8-e6c73a19dd15)

Staff can post information about ITS planned outages and non-ITS system outages that impact our services (e.g., power outage, construction) in the Notices section by creating a change order in the Jira ITS [Change Management](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10794829004) Project.

![Screenshot of the Notices section](media://23c5b147-7ab3-46b5-969c-d010a67b95b8)

## Adding Information to the Major Services Section For Outages> Macro (anchor)



1. Log in at [uconn.atlassian.net](https://uconn.atlassian.net) using your NetID credentials. You will be directed to the dashboard for the ITS Technology Support Center.
2. Create new issue.
3. Set **Project** to *ITS Service Desk (ISD)*.
4. Set **Issue Type** to *Global Issue*.
5. Complete the fields required of the ticket: **Summary, Assignee, Description**, and **Components**. These do not appear on the IT Status page.
6. Choose an **Incident Type**. The icon for this selection will appear on the IT Status page. If you do not want information about this issue published on the IT Status page, choose **No**.
  - *Degraded*: The system or service is experiencing problems but is not fully down.
  - *Monitoring*: ITS is watching an issue and will close the ticket once we have confirmed that the issue is resolved.
  - *Unavailable*: The system or service is down.
  - *Reporting*: ITS has received reports that there is an issue with a service and is investigating.
7. Select the service impacted from the drop-down menu. These are the major systems displayed in the Major Services section of the IT Status page.
  1. Choose **Other** if your system or service is not listed and enter it in the field ***Service Impacted (Other)*** below.
8. Enter a description of the issue in **IT Status Wording**. This will be displayed on the IT Status page.
9. Select **Create.**

> ✅ When you are writing a message for the IT Status page, keep it concise and focused. Identify the issue, who it impacts, and how it affects them.

## Posting a Notice> Macro (anchor)



ITS staff can post a notice to the IT Status in a change order.

> ⚠️ Not all changes need to have a notice on the IT Status page. Only post a notice if you want to communicate an upcoming planned outage, change, or moratorium that has broad impact or if there is a non-IT change (e.g., construction) that is affecting IT services.
> ⚠️ 
> ⚠️ Anyone can view all upcoming changes on the [Change Calendar](https://events.uconn.edu/2021/day/090/485).

1. Go to [uconn.atlassian.net](https://uconn.atlassian.net) and log in with your NetID credentials. You will be directed to the dashboard for the ITS Technology Support Center.
2. Under Projects, select **ITS Change Management.**
3. In the ITS Change Management Project, click **Raise a Request**.
4. Choose a request type that fits the situation.
5. Complete the required fields.
6. At the bottom of the form, you can choose to publish a notice on the IT Status page. Choose **Yes** from the dropdown for Post to IT Status, and then enter a brief description of the change. This description will be displayed when a site visitor clicks on the link for the change.
7. *Services Impacted*: choose the appropriate service. If there are multiple services affected, you can choose those services by using **ctrl + click **(Windows) or **command + click** (Mac).
  1. If the service is not listed, choose **Other** and enter the service in the ***Service Impacted (Other)*** field below.
8. Click **Create.**

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