---
title: "What is the UConn Remote Desktop Gateway?"
canonical: "https://kb.uconn.edu/space/IKB/10845094703/What%20is%20the%20UConn%20Remote%20Desktop%20Gateway%3F"
format: markdown
---
Remote Desktop Gateway (RDG) provides access to the Remote Desktop Service (RDS) and enables access to campus resources from off-campus or to restricted systems on campus. All RDS clients should be [configured to use RDG](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10784508476) to ensure proper access to university resources.

To comply with security, policy, and industry requirements, RDG is protected with [Duo 2 Factor Authentication (2FA)](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10841949331). Users accessing RDG will receive a push notification via the Duo App after entering their username and password and pressing connect on their RDS client. 

> ⚠️ Duo works differently on RDG:
> ⚠️ 
> ⚠️ - You will not see a screen from Duo security that asks you to choose an authentication method. Instead, it will only interact with you via your personal device.
> ⚠️ - Because there is no screen, you cannot enter a code. You have to respond by accepting a push notification from the Duo mobile app.

Before you start using RDS, you should [configure a remote desktop client to use the RDG.](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10724476739) Once configured, your client will use the RDG when necessary. If you are able to connect to your remote system without a Duo prompt, don't be concerned. This means other UConn security pathways were used to protect your session.

*Update from 1/12/2021*: CLAS users and others now have to authenticate through the Remote Desktop Gateway and use Duo, so they may get prompted a second time to put in their NetID and password. The second time, the NetID needs to be entered as "*uconn\NetID*," and the user must accept the Duo push or phone call.

*For UCHC individuals*: Those who do not have a Duo account in Storrs will need to use VPN to connect to a Storrs PC or use Anyware to connect to a remote PC on the UConn Domain (Storrs Network).

For any questions or concerns, please contact the UConn [Technology Support Center](https://techsupport.uconn.edu/).

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