---
title: "The Webex Site URL you Entered is Not a Valid: Help Guide"
canonical: "https://kb.uconn.edu/space/IKB/10834411625/The%20Webex%20Site%20URL%20you%20Entered%20is%20Not%20a%20Valid%3A%20Help%20Guide"
format: markdown
---
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If you are trying to install Webex and connect your installation to our UConn system (by signing in with a UConn email address), there is a chance you will run into this issue. Please follow this guide to fix the issue.

1. Close Cisco Webex Meetings if you have it open.
2. Open the **Start Menu** and type in "Control Panel." Open the **Control Panel** app.
3. Click on **Network and Internet**.
4. Click on **Internet Options**.
5. Go to the **Advanced** tab.
6. Press the **Reset **button. This will only reset your Microsoft Edge browser's settings; do not worry about personalization in other browsers. Do not check the **Delete personal settings** button, and then press **Reset** in the popup window.
7. Once the Reset popup closes, you will see that it also closes the Internet Options box. Go back to your **Network and Internet** window and reopen **Internet Options**. Go back to the **Advanced** tab.
8. Check the **TLS 1.2** box.
9. Click **Apply** then **Okay**.
10. If your problem persists, contact [techsupport@uconn.edu](mailto:techsupport@uconn.edu).

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