---
title: "Fixing DEP Enrollment Issues"
canonical: "https://kb.uconn.edu/space/IKB/10828448877/Fixing%20DEP%20Enrollment%20Issues"
format: markdown
---
IT professional staff can resolve DEP (device enrollment program) enrollment issues with PreStage Enrollment. This article details how to address and fix most common issues during the enrollment of a Mac using PreStage Enrollment.

> ⚠️ This process is intended only for university IT support technicians who manage Mac computers through Jamf.

## Overview

When you are configuring a Mac for use that is to be enrolled in JAMF using PreStage Enrollment, sometimes, the option for Remote Management does not appear during the setup process. This can be for a number of reasons, the most common of which are the following:

- Jamf has not communicated the **PreStage Assignment** with the Mac, resulting in a sync issue
- Networking issues
- The Mac enrollment profiles are not communicating

Review the sections below for solutions for each of these problems.

## Network Issues

- If you have a Mac that is assigned to the PreStage but is not getting the "**Remote Management**" step during the macOS setup process, then you likely do not have an internet connection. Enrollment must be completed over **Wi-Fi** or **Ethernet**.
- If you know you are connected to the internet (either **Ethernet** or **Wi-Fi**) but are still not getting the remote management screen, try to [reset NVRAM or PRAM on your Mac](https://support.apple.com/en-us/HT204063) to resolve the problem. If a PRAM reset does not solve the problem, move to a different network location and try to enroll the device again.

If a PRAM reset or moving network locations does not work, please move on to the next two sections.

## PreStage Syncing Issues

Macs purchased through HuskyBuy are automatically made visible in Jamf to be assigned to the PreStage. When a Mac is assigned, there is a buffer range for the Mac to be completely registered with JAMF so that enrollment can occur properly. This may take anywhere from 5 to 15 minutes to occur. <u>It is important to wait at least 15 minutes before attempting to enroll the Mac using PreStage enrollments.</u> If you are a JAMF Auditor/Administrator, you can monitor this process.

To monitor this process, 

1. Log in to [Jamf](https://apple.uconn.edu) with your NetID credentials.
2. Click on the **Computers** tab on the left side of the page.
3. Under the **Enrollment** category, click on **PreStage Enrollments.**
4. Select **ITS PreStage.**
5. Click **Scope.**
6. Enter the serial number for the Mac you would like to check. This should be the second column.
7. Find the **Device Assignment Status **column. The different statuses you will see are listed below:
  - *Assigned: *device is assigned and ready to be enrolled
  - *Assigned – Pending Sync*: device is assigned but needs to sync; not ready to be enrolled
  - *Not Assigned*: device is not assigned to a PreStage; contact a **Jamf Administrator **to have the Mac assigned.

Once the Device Assignment Status is *Assigned***,** the Mac will be ready to be enrolled during the **macOS Setup Process**.

If the Device Assignment Status is *Assigned* but you are still unable to enroll the machine during the macOS Setup Process, proceed to the instructions in the next section.

## Refreshing Enrollment Profiles

Macs purchased through **HuskyBuy** are automatically made visible in Jamf to be assigned to the PreStage. Once assigned, the machine is eligible to be enrolled during the **macOS Setup Process**. If you are having problems enrolling a device and have tried the steps above, review the steps below:

1. During the macOS Setup Process, go to the **Language Selection** screen. This is the first screen that appears during the process.
2. You will need to open a terminal window. To do so, press the following keys simultaneously: **Control** + **Option** + **Command** + **T**
3. Once a terminal window opens, enter the following command listed below. Doing so will renew the **Enrollment Profiles** that are necessary to complete a **PreStage Enrollment. **

```
sudo profiles renew -type enrollment 
```

If you are still unsuccessful in enrolling the Mac after completing the above troubleshooting steps, you should reformat the Mac.

## Related Articles

> Macro (contentbylabel)

> Macro (details)