---
title: "Using WebEx for Remote Support"
canonical: "https://kb.uconn.edu/space/IKB/10823664769/Using%20WebEx%20for%20Remote%20Support"
format: markdown
---
> ⚠️ You need to have [WebEx installed](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10789814984) before you use this service.

Faculty, staff, and students can use WebEx for MacOS remote support. WebEx is traditionally a virtual conferencing program, but it can be used as a remote support tool when needed. Both parties have to agree to this interaction. You should only engage with trusted individuals.

### Giving Assistance (Agent Actions)

1. Open Webex.
2. Provide your Webex Personal Room link to the customer.  
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3. Start the meeting.
4. Admit the customer.  
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### Receiving Assistance (Customer Actions)

1. Click the link provided by the agent.
2. Click **Allow** when prompted.  
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3. Wait for the agent to admit you to the meeting.
4. Open **System Preferences**.  
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5. Navigate to **Privacy**.
6. Select **Screen Recording**.
7. Check the box next to **Cisco Webex Meetings**.
8. Click **Share**.
9. Select **Screen 1**. The agent will then be able to see your screen, send messages to you, and perform all other regular WebEx functions.

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