---
title: "Resolving Quiet Microphone or Speaker Issues on New Dell Latitudes"
canonical: "https://kb.uconn.edu/space/IKB/10811540173/Resolving%20Quiet%20Microphone%20or%20Speaker%20Issues%20on%20New%20Dell%20Latitudes"
format: markdown
---
Newer Dell Latitudes (7400, 9410 models) may have issues where the microphone is too quiet for users to hear or there are no speakers listed. Faculty or staff can resolve audio issues with their University-issued Dell Latitude computer using a driver update.

## Updating the Audio Driver

The audio driver update process consists of 2 parts. First, it uninstalls the old driver and restarts the PC. Then, it installs the new driver and does another reboot. The process should improve the microphone and speaker's performance. 

1. Download the appropriate [audio driver](https://dl.dell.com/FOLDER06292086M/2/Realtek-High-Definition-Audio-Driver_5CH91_WIN_6.0.8960.1_A02.EXE).
2. Once the driver has been downloaded,** **run the file.
3. Click **Install**.
4. Wait approximately 30 seconds for the installer to appear.
5. Save all work.
6. Click **Next**.
7. Allow the old driver to uninstall.
8. Once you receive the **InstallShield Wizard is Complete **message, select **Yes, I want to restart my computer now**.
9. Click **Finish. **The computer will then restart.
10. Log into the computer. A similar installation window should automatically appear.
11. Click **Next** to run the installation.
  1. Ensure that the **Yes I want to restart my computer now** option is selected.
  2. Click **Finish**.
12. Log into the computer once it restarts. Your microphone and speakers should work normally.

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