---
title: "Fix Webex Deactivation Message"
canonical: "https://kb.uconn.edu/space/IKB/10795450467/Fix%20Webex%20Deactivation%20Message"
format: markdown
---
> Macro (excerpt-include)



Students, faculty, and staff who have used WebEx for meetings and have received notice that their account is going to be deactivated due to non-use can view the steps below to regain access.

## The WebEx Deactivation Message

You will receive the following or similarly-worded and valid email message if you have not logged in to your WebEx account for 365 days. 

|  |
| --- |
| From: messenger@webex.com <messenger@webex.com>   
Sent: Tuesday, April 28, 2020 2:16 AM  
To:  Lastname, Firstname <firstname.lastname@uconn.edu>  
Subject: Your UConn Webex account will be deactivated on 4/29/2020<br>*Message sent from a system outside of UConn.*<br>Hi Firstname Lastname,<br>This is a courtesy reminder that your UConn Webex account will be deactivated in [#] day(s) because you have not signed in to webex.uconn.edu recently. UConn Webex accounts are deactivated after 365 days of no activity.<br>If you want to keep your account active, sign in to webex.uconn.edu with your NetID before [DeactivatedDate]. If you have not signed in by that date, your account will be deactivated.<br>If your account has been deactivated, please reach out to techsupport@uconn.edu for help in reactivating your account.<br>-UConn Webex Team |

## Reactivating your WebEx Account

There are two ways to reactivate your account:

1. If still active, log in to [UConn Webex](http://uconn-cmr.webex.com) before the date mentioned in the email to self-reactivate.
2. If already inactive, contact [techsupport@uconn.edu](mailto:techsupport@uconn.edu) to ask for reactivation of your WebEx account.

## Related Articles

> Macro (contentbylabel)

> Macro (details)
> 
> | Related issues |  |
> | --- | --- |