---
title: "Tawk.to Live Chat Plugin"
canonical: "https://kb.uconn.edu/space/IKB/10789814345/Tawk.to%20Live%20Chat%20Plugin"
format: markdown
---
This article is for website administrators seeking information regarding the Tawk.to Live Chat plugin for Aurora. 

Website administrators can activate a plugin that uses the **Tawk.to** service to incorporate chat into their Aurora websites. The **Tawk.to** plug-in is a free live chat app that integrates seamlessly with Aurora. It is designed to effectively manage the online community engagement experience and enable multiple websites and agents in a single dashboard interface to chat with the visitors on your website. Compatible with up-to-date common browsers, **Tawk.to** is free live chat software created out of the growing need for organizations to respond in real time with real people. 

## Getting Started

1. Email **webdev@uconn.edu** with your website URL to request the **Tawk.to** live chat plugin.
2. Visit the [Tawk.to website](https://www.tawk.to/) to sign up for an account with your UConn email address.
3. On your website, go to the site **Dashboard**.
4. Navigate to **Settings.**
5. Click on **Tawk.to** to log into the account and set which pages will display the live chat icon/bubble.
6. If the live chat icon/bubble isn't showing on the page(s) when you are logged out of Aurora, see [Server Cache](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10787029223).

> ℹ️ Once the plugin is enabled on the site, you can use your Tawk.to account to customize the appearance and function. Visit [their knowledge base articles](https://www.tawk.to/knowledgebase/) and engage with their live chat support for more assistance with using their service.

## Getting Chat Notifications

If you are missing notifications from colleagues messaging you in various Teams or channels, you can set up notifications in the desired channel.

1. Click on the **Need Assistance** ellipsis.
2. Set up **New Message Notifications **under **Channel notifications** so that you will be notified when colleagues ask for help.
  1. Do not check **Include replies.**
3. If ***Need Assistance***** **is italicized in the channel or Team you are working with, you need to un-hide the channel so that you can see the **Channel Notifications** option.