--- title: "ITS - Jira Components and Responsibilities" canonical: "https://kb.uconn.edu/space/IKB/10770814341/ITS%20-%20Jira%20Components%20and%20Responsibilities" format: markdown --- IT professionals who wish to assign a ticket to an individual and a Component (Team) can search through the lists below to find Component members. > ⚠️ Anyone with *"*Agent*"* listed following their name is in Jira but not directly associated with a Component. You can select them as an Assignee anyway. ## Table of Contents > Macro (toc) ## Academic Technology | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Classroom Technology Support
(jsd-its-classroom technology support) | Hi-Tech classrooms
AV Classrooms and Conference Rooms
Scantron and test scoring services
Digital signage
Web & Video conferencing; WebEx
AV consults | ***Jeffrey Albright***
Andrew Macfarlane
Preston Blanchette
Braden Mellin
Luke Chapman
Chris Doggett
Douglas Erickson
Elijah Hanyckyj
Dan Jakubiak
Andrew Majewski
Mark Uccello
Sergio Pineda
Ryan MacFarland
Tristan Jones | | HuskyCT
(jsd-its-huskyct) | Escalated HuskyCT issues
Center for Excellence in Teaching and Learning (CETL)
WePresent wireless projection | ***Hengameh Vosough***
David Anastasio
Kelly Lin
Shoko Yamamoto | | Web Support
(jsd-its-web support) | Aurora
Confluence
Daily Digest (dailydigest.uconn.edu)
Soapbox (soapbox.uconn.edu)
s.uconn.edu
pharmacyce.uconn.edu
Jira Service Management
Jira Software
Jira Assets
PCM Tools
RHAP | ***Yi Zhang***
Brian Dunnigan
Chandler Warren
Chris Cerrigione
Gustavo Fernandez
Jesse Zurawel
Joshua Roy
Musa Jatkowski
Will Harris
William Shannon | ## Business Office | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Telecom Billing
(jsd-its-pinnacle records) | Charter connectivity issues for UConn rental properties
Softeligent and Telecom billing
KFS code changes | Danielle Farrands | | Business Office
(jsd-its-business-office) | Purchase Requests
HuskyVision Billing | ***Kayla Rettburg***
Regina Pelrine
Ross Hoel
Nancy Wojnarowski
+2 student workers | ## CoreCT Tech | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | CoreCT Tech
(jsd-its-corect tech) | | ***John Tindall***
**Dhanoop Jose**
Sharat Sarsanwar
Gilbert Milone* | ## Enterprise Applications | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Applications and Technology Solutions
(jsd-its-applications & technology solutions) | Workflow development: **Kuali Build**
Bitbucket Pipelines CI/CD tool
HuskyTime issues
KnowledgeLake document management / document capture
Everbridge Alert system
Building & Emergency Contact (BEC) List
FERPA
Slate Student Success | ***Jessica Henderson***
Jason Card
Jordan Gardiner
Ruben Mercado | | Facilities Services
(jsd-its-facilities services) | Facilities Services applications (AiM, ReADY Request, OTE, GO Work Management, Go Asset Management, Deister/Commander 4)
Fleet Services applications (Fleet Focus, FMLive)
University Mail Services applications (PitneyTrack)
Parking Services applications (TickeTrack, UPASS)
UPDC applications (Unifier, Meridian)
Document Production applications (MarketDirect Storefront) | ***Matthew Grimm***
Araceli del Castillo
Ying Hu
Jonathan Kuehn
Louis Frati III
Zachary Rosensohn | ## Enterprise Systems | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Accounts and Access
(jsd-its-accounts & access) | Identity Data
Account Information
Single Sign On
NetID Management
LastPass
2FA/MFA/Duo (Escalated)
Sponsored Account creation
Account provisioning
Failed mail-enabled users*
Email routing issues*
Boomi | ***Kevin Brown***
Chris Yaros
Jim Luther
Joshua Jones
Lara Juenger
Marybeth Bardot
Meera Nair
Megan Clark
Michael Ballard
Philip Duncan
Richard Sarvas
Spencer O'Brien
Van Nguyen
+5 student employees | | Artificial Intelligence (jsd-its-artificial-intelligence) | ChatGPT
OpenAI API
Copilot | **Kevin Brown**
Timothy Bogues
Brett Paulson
Doug Baker
Haleh Ghaemolsabahi
Josh Boggis
Steve Fletcher | | Email and Calendar
(jsd-its-email & calendar) | Microsoft 365
Shared resource creation
Spam and phishing emails
MassMail service
Escalated SharePoint issues
Distribution List requests (Generally Self-Serviceable)
Email incorrectly tagged 'spam'
ListServ
Failed mail-enabled users*
Email routing issues* | ***Kevin Brown***
Arqum Chaudhry
Chris Yaros
Jim Luther
Joshua Jones
Lara Juenger
Marybeth Bardot
Meera Nair
Megan Clark
Michael Ballard
Philip Duncan
Richard Sarvas
Spencer O'Brien
Van Nguyen
+5 student employees | | Room Scheduling
(jsd-its-room scheduling) | Event Management Systems (EMS) room scheduling software | ***Kevin Brown***
Olson Briceno*
Jim Wheeler*
John Letot
Louise Swetland Larson
Marc Hatfield*
Meera Nair
Megan Clark
Michael Ballard
Richard Sarvas | | Server Systems
(jsd-its-server systems) | Shared department drive requests
Image Now
Talisma and Titanium
Filelocker
Secure Shell (SSH) gateway
Linux
Non-Aurora UC webpage outages
pentana.oace.uconn.edu issues
Virtual Server | ***John Wrynn***
Abiodun Obajinmi
Angelo Fazzina
Bharani Rajendran
Theresa Chu
Jason Zannetos
Temitope Leshi
Kelly Lin
Mitch Saba
Brandon Velasco
+3 student employees | | Storage and Virtualization
(jsd-its-storage & virtualization) | Data backup and restoration
Citrix
R drive
Q drive creation requests and monitoring; | ***Doug Baker***
Timothy Bogues
Christopher Dupont
Herman Casaol
Joe Colon
Marko Rudyk
Kristopher Smith | | Database Management
(jsd-its-database management) | Oracle
SQL Server | ***John Tindall***
Alex Parker*
Andrew Aniballi
Dinis Gomes
Jason Britney
Daniel Lapp
Matthew Parker*
Charlie Tuttle* | ## Enterprise Financials | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Enterprise Financials
(jsd-its-enterprise financials) | **Kuali Financial System** and its technical integrations with HuskyBuy (Jaggaer)
Concur
Control-M
System access requests - KFS, KFDM, HuskyBuy, and Asset Panda | ***Brett Paulson***
Bryon Moore
Jim Klaben
Jonathan Boschetto
Lan Guglietta
Larry Moore
Matt Grimm
Paul Morano
Rich Ritchie | | HuskyBuy
(jsd-its-huskybuy) | Questions and issues related to the day to day use of HuskyBuy (Creating Orders/Vendors/Contracts, Workflow Approvals) | ***Brett Paulson***
Garrett Heinze*
Jeremiah Macht*
Matt Grimm | ## Personal Computing | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Area Specific Device Support | Bitlocker escalation
Self-Service tools
Printer & Scanner setup
Outlook & Office troubleshooting
Workstation Environment troubleshooting
Workstation Peripherals issues
Lab setups | ***Les Martin***
Josh Forest
AJ Newman
Cory Joyce*
Josh Hardin*
Steven Jagielo*
Zoe Alfano
John Allen
Josh Mindek
Andrew Rittner* | | Device Management
(jsd-its-efs & software) | Software: Licensing issues; UConn AnyWare (Citrix) issues; Application Deployment packaging
Printing: Print server issues; Universal Print issues; eFax; Updates to Printer IP Reservations
Advanced Device Issues: Windows (Intune or Configuration Manager) and Mac (JAMF) | ***Rob Morrell***
Konstantinos Filippakos
Kelly Lin
Phil Dean
Anna Piccione
Jeffrey Shapiro
Vinnie Gianni
Wayne Boyko
Yi Zhang
+2 student employees | | Device Support
(jsd-its-desktop management) | ACD installation; Exchange issues; Bitlocker escalation;
Hardware problems; New computer setup; Reimage;
Computer admin rights; Printer installations; Direct access issues; Computer trust relationship issues
Video Conferencing
Microsoft 365 | **Dan Jakubiak**
Jacob Cuevas
John Allen
Keith Parks
Les Martin
Kelly Lin
Josh Mindek
Reza Shahroudi
Zoe Alfano-Rodriguez | | Athletics
(jsd-its-athletics) | Athletics departmental device support | **Les Martin**
Dan Jakubiak
Nate Kennedy
Kelly Lin
Owen Mercier
Mike Lillis
Katie Shi
Steve Mathie*
+1 student employee | | Printing
(jsd-its-printing) | UPrint | Dan Jakubiak
Nate Kennedy
Molly Zipkin*
Reza Shahroudi | | Business IT
(jsd-its-business-it) | Business IT Related Issues | **Alexander del Campo**
Chris Hewitt
Corey Blatchford
Mathew Krest
Ryan Schwallie
+5 student employees | ## Regional Campus Support | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Avery Point Technology Support
(jsd-its-avery point) | NetID, student worker, NetID admin and Student Administration system password resets;
Classroom AV support
Basic computer troubleshooting; Software troubleshooting;
Granting access to shared resources (EFS P- and Q-drives, calendars, mailboxes) | ***Josh Forest***
Preston Blanchette
Todd Fake*
Mark Bond
+2 student employees | | Hartford Technology Support
(jsd-its-hartford) | ***Les Martin***
**Josh Forest**
Preston Blanchette
Rick Morgan
Kenneth Vega
Vinnie Gianni
+5 student employees | | Stamford Technology Support
(jsd-its-stamford) | ***Matthew Proulx***
Sergio Pineda
Jeffrey Shapiro
William Shannon
+5 student employees | | Waterbury Technology Support
(jsd-its-waterbury) | Andrew Macfarlane
Preston Blanchette
Braden Mellin
Douglas Erickson
Tom Vesci
Tristan Jones
+4 student employees | ## Reporting and Data Management | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Reporting
(jsd-its-reporting admin) | Outages and access granting for:
WebFOCUS
FOCUS
OBI
KFDM | ***John Tindall***
**Noel McAvoy**
Elton Thompson
Jean Ose
Prasith Gaddam
Stephen Hodgkins | | ETL & Data Architecture
(jsd-its-etl) | Support and requests for any ITS-managed ETL job HRPY Datamart KFDM SADM FADM Concur New data modeling requirements | ***John Tindall***
**Dhanoop Jose**
Keerthi Chamala
Sharat Sarsanwar
Sumanth Reddy
Varalaxmi Singireddy | ## Research IT | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | High Performance Computing (HPC)
(jsd-its-hpc) | High Performance Computing (HPC) | ***David Christianson***
Daniel Sniffin
Douglas Kirby
+1 student employees | ## Security | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Security
(jsd-its-security) | Identity Finder escalation
Firewall issues and requests
Phishing emails
Security awareness training
InCommon Cert Manager
AnyConnect VPN | ***Donald Babcock***
Andy Morse
Christian Bergeron
Chris Panagoulias
Chris Tarricone
Eric Noga
Griffin Freiberg
Laurie Neal
Tyler Lemire
Zach Robert
+4 student employees | | SRI [Secured Research Infrastructure ]
(jsd-its-SRI) | Technical Requests, Questions and Issues for the Secure Research Infrastructure.
This is research where data is classified as controlled unclassified information or controlled technical information. | Josh Boggis
Don Babcock
Tim Bogues
Doug Baker
John Letot
Konstantinos Filippakos
Marko Rudyk
Laurie Neal
Oren Corridon
Mick Stevens
Spencer O'Brien
Zoe Alfano | ## Student Admin | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Student Admin
(jsd-its-student admin) | Configuration and system issues with Student Administration (PeopleSoft) | ***Seth Michalek***
Ashtyn Fabry
Brian Rockwood*
Bruce Kwon
Julie DeCandia*
Syed Rizwan Haider
John Bowden
John Gwinnell
Kearsten Davis
Avyank Kuncha
Lisa Pane*
Louise Larson
Marshall Bradway*
Enrique Miras-Alonso
Naomi Mckenna*
Tanya Osuba*
Rush Bhatt
Ryan Gessay | | Student Admin - Admissions
(jsd-its-student admin admissions) | | Julie DeCandia*
Jeffrey Chen* | | Student Admin - Registrar
(jsd-its-student admin registrar) | Student Admin (SA) access requests Leepfrog CourseLeaf | Brian Rockwood*
Olson Briceno*
Marc Hatfield*
Laura Mlyniec-Beam*
Carl Rivers*
Laura Stone* | ## Technology Support Center | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Accessibility
(jsd-its-accessibility) | Document/Website Accessibility Scan
Ally
Siteimprove | **Karen Skudlarek**
Tyler Alexander | | Technology Support Center
(jsd-its-technology support center) | NetID, student worker, NetID admin and Student Administration system password resets;
Basic computer troubleshooting; Software troubleshooting;
Granting access to shared resources (EFS P- and Q-drives, calendars, mailboxes) | Steve Fletcher
**Keith Parks**
Andre Corsini
Elijah Hanyckyj
John Allen
Keith Parks
Nate Kennedy
Kelly Lin
Owen Mercier
Mike Lillis
Reza Shahroudi
Katie Shi
Karen Skudlarek
Tyler Alexander
Vinnie Gianni
+50 student employees | ## Telecommunications | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | Data Center Ops - Network Engineering
(jsd-its-data center) | Data equipment and servers; Equipment in Data Center; badge access;
Co-location; Equipment Installation; Network Cabling; Monitoring; Remote Hands diagnostic and cable signal testing | Armand Pomerleau
Benjamin Todd
Michael Navickas
+3 student employees | | Network Engineering
(jsd-its-network engineering) | Widespread network connectivity issues; Static IP requests;
WhatsUp site maintenance; Network-related outages;
VLAN change requests; Code Blue phones | ***Bill DelGrego***
Connor Leedy
Gabe Winch
Robert Kent | | Network Infrastructure
(jsd-its-network infrastructure) | The Physical Infrastructure and Planning (PIP) group maintains the telecommunication cable and infrastructure plant in support of the University voice, video and data networks. HuskyVision outages & service requests
Any University faculty, staff, or affiliate with a NetID that requires voice, data or CATV cable installation, relocation or removal, please submit a [cable request form.](https://telecom.uconn.edu/cable-request/)
If a customer, consultant or vendor needs telecommunication design/review services or a outside contractor requires a University voice or data connection, please submit a [project request form.](https://telecom.uconn.edu/project-request/)
For contractors and consultants working at UConn, please visit the [additional resources and information page](https://updc.uconn.edu/contractors-working-at-uconn/) to find helpful information such as:
- University’s Design Guideline and Performance Standards - Resource links for Contractors/Designers - Acceptable forms for some project related needs | ***Michael Williams***
**Joshua Bartlett**
George Perron*
Gregory Bartis
Greg Thorsell*
Nicholas McNamara
Andrew Pagano
Troy Clark
+3 student employees | | Network Services
(jsd-its-network services) | Wired Issues
Wireless Issues
Broken Data Jacks
IP Address Requests
Infoblox
Contact Center
Cable Television | ***Jason Hamley ***
Jon Ardolino
Eddy Kpodo*
Eric Glinsky
Scott Haney
Mark DiBacco
Skyler Sains
+9 student employees | | Voice
(jsd-its-voice) | CCX; voicemail; Cell phone; Desk Telephone; and land line;
Windstream trouble tickets;
Locating and managing printer fax numbers | Laurel Rae
David Johnson
Scott Harris*
Steve Kiely*
James Tuohy* | ## Others | Components | Responsibilities | Members / Notifications | | --- | --- | --- | | CETL
(jsd-its-cetl) | CETL, EdTech, eCampus, HuskyCT Instructor support | Daniel Fachinetti*
Haleigh Sylvester*
Desmond McCaffrey*
David Morrow*
Samantha Hannagan*
+5 student employees | | Fine Arts
(jsd-its-fine-arts) | School of Fine Arts IT Support | ***A.J. Newman***
+1 student employee | | University Safety IT
(jsd-its-university safety) | University Safety IT Support | Connor Raymond
Jared Dewey | | Library IT
(jsd-its-library-it) | Library IT Support | ***Laurie Taylor****
Jason Anderson*
Kim Mcnamara*
Sully Lugo*
+2 student employees | | Neag
(jsd-its-neag) | Neag School of Education IT Support | ***Cory Joyce****
Cathleen Hammel* | | Qualtrics
(jsd-its-qualtrics) | Qualtrics support | Vitaly Glybin* | | No Component | Agents in ISD, could be an Assignee on ticket | Ashley Mattingly
Benjamin Daniels
Melanie Raczkowski
Ryan Kocsondy
Sarah Dunnack
Dan Brierley*
David Ferreira*
Jeremy Friedman*
Matthew Jewell*
Sironda Scott*
Brian McKeon* | | No Component (clas-it) | Agents in CSD (CLAS IT) who can move tickets between ISD and CSD and see internal comments in ISD | ***Eric Soares****
Alexander Zaleski*
Anthony Castellano*
Matthew Butwill*
Todd Fake*
Jared LaCross*
Jonathan Scabich*
Jonathan Scannell*
Matthew Davidson*
Alex McCollam*
Michael Werchadlo*
Nicolas Mcintosh*
Amy Peckham*
Richard Mrozinski*
Eddie Rivera*
Robert Dowden*
Michael Rozman*
Tikeyah Whittle*
Travis Krynick*
+5 student employees | | No Component (ets-jsm-users + ets-users) | Agents in ETS (Engineering Technical Services) who can move tickets between ETS and ISD and can see internal comments in ISD | ***Peter Menard****
Christopher Larosa*
Joseph Luciani*
Andrew Gardiner*
Anthony Beatty*
Lando Bassett*
Joshua Beres*
Bob Weiner*
Peter Glaude*
Orlando Evhevarria*
Ken Premo*
Scott Cathcart*
Scott Zinke*
Stephen White*
Huseyin Yer*
+6 student employees | | No Component
(busn-it-users + busn-it-students) | Agents in SBIT (BUSN IT) who can move tickets between SBIT and ISD and can see internal comments in ISD | ***Alexander del Campo****
Chris Hewitt*
Christopher Forte*
Corey Blatchford*
Christopher Zissis*
David Paquette*
Danielle Godi*
John Rhoads*
Mathew Krest*
Oskar Mieloch*
Ryan Schwallie*
+10 student employees | | No Component
(sait-users) | Agents in SAIT (IT SLE Service Desk) who can move tickets between SAIT and ISD and can see internal comments in ISD | ***Len Sousa****
Carlos Perez Velazquez*
John Barry*
Keith Blanchard*
Keiran Jones*
Kyle Ciccaglione*
Evenly Lang*
Ryan Mankus*
Diana Marinoccio*
Ahmer Masood*
Raul Potenciano*
Ryan Anderson*
+11 student employees | | No Component (usit-users) | Agents in USIT (University Safety IT) who can move tickets between USIT and ISD and can see internal comments in ISD | Connor Raymond
Jared Dewey | *University Affiliates or Non-ITS employee > Macro (details)