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title: "I Can't See Other Participants"
canonical: "https://kb.uconn.edu/space/IKB/10766876993/I%20Can't%20See%20Other%20Participants"
format: markdown
---
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If you are in a video call and cannot see other participants, please read this guide. Some pictures below show the Webex app, but can be applied to any video conferencing program.

### Check the Camera Icon After their Name

- If the user has a camera icon, that means they are transmitting video.
- If the user does not have a camera icon after their name, they are not sending video.

### Possible Reasons you are Not Receiving Video

- They have their camera muted.
- They do not have a camera.
- They joined through a phone call/landline.
- They, or you, have a poor internet connection.
  - If this is the case, you may receive a notification on your screen in the top left of the video call window. The message will claim that the video will resume when connection strength increases.
  - They, or you, should plug into a wired network connection if possible (ethernet cable)
  - They, or you, should move closer to their WiFi access point. Remember to stay at least 4 feet away from the access point.
  - Learn more about Webex’s bandwidth requirements: [https://uconn.atlassian.net/wiki/spaces/IKB/pages/10794829018](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10794829018).

> ✅ If they do not have the camera icon, be sure to address it with them. The problem likely resides on their side and they have the option of fixing it.

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