---
title: "Accessing a Shared Mailbox in the Outlook Web App (website)"
canonical: "https://kb.uconn.edu/space/IKB/10749250017/Accessing%20a%20Shared%20Mailbox%20in%20the%20Outlook%20Web%20App%20(website)"
format: markdown
---
<span style="color: #172b4d">UConn members can follow these steps to add a secondary mailbox to their Outlook account.</span>

> ✅ While Microsoft is transitioning users from the “Legacy Outlook” app to the “Outlook” app users need to open shared mailboxes at [outlook.com](http://outlook.com) instead of the new desktop app.

## Add a mailbox

1. Navigate to [http://s.uconn.edu/outlook](http://s.uconn.edu/outlook)

> ℹ️ If you are a student worker, ensure that you are signed into Outlook with your [netidwork@uconn.edu](mailto:netidwork@uconn.edu) account before proceeding.

1. Hover your mouse cursor over your email address in the lefthand menu. An ellipsis will appear.  
Click on **Add shared folder or mailbox**.
2. Type in the email address of the shared mailbox. You should see it shown as a search result.
3. Click on it to select it and then continue.
4. Once the popup windows closes, the mailbox will now be available below your mailbox in the lefthand menu.

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