---
title: "Guide for Cisco VoIP Phone 7841"
canonical: "https://kb.uconn.edu/space/IKB/10748724535/Guide%20for%20Cisco%20VoIP%20Phone%207841"
format: markdown
---
Reference guide for Cisco VoIP Phone **7841** users. 

> ⚠️ If you have the Cisco VoIP Phone **8841, **visit: [https://uconn.atlassian.net/wiki/spaces/IKB/pages/26202603527](https://uconn.atlassian.net/wiki/spaces/IKB/pages/26202603527)

Compare your phone to this image: [7841 Phone Schematic](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10748724535/Guide+for+Cisco+VoIP+Phone+7841#7841-Phone-Schematic) to confirm that you have the 7841 model.

If you are still not sure which phone model you have, you can flip the phone over and check the model number located on the back of the phone.

> ℹ️ **To call a university extension number: **Dial 5-digit extension number.
> ℹ️ 
> ℹ️ **To call an external phone number: **Dial the 10-digit telephone number.
> ℹ️ 
> ℹ️ <span style="color: #bf2600">**To call Emergency services:**</span>** **Dial 911.

For more support, contact the UConn Technology Support Center at 860-486-4357.

## <span style="color: #0747a6">Place a Call</span>

#### To place a call using the handset:

1. Lift the handset.
2. Dial the number.

OR

1. Dial the number.
2. Lift the handset.

#### To place a call using the speakerphone:

1. Press the **Speakerphone** button OR the **New Call **softkey.
2. Dial the number.

#### To place a call using the headset:

1. Press the **Headset **button.
2. Dial the number.

#### To redial the last number called:

- Press the **Redial** softkey.

#### To place a second call on the same line:

1. Press the **Hold** button.
2. Press the **New Call **softkey.
3. Dial the number.

## <span style="color: #0747a6">Answer a Call</span>

#### To answer an incoming call using the handset:

- Lift the handset.

#### To answer an incoming call using the speakerphone: 

- Press the** Speakerphone **button OR the **Answer **softkey.

#### To answer an incoming call using the headset:

- Press the **Headset** button.

#### To answer a second incoming call:

- Press the flashing line button.

#### To answer a call on a shared line:

- Press the flashing line button.

#### To answer a ringing call on a call pickup group members phone:

1. Confirm that you are not in an active call.
2. Press the** Pick Up** softkey.

## <span style="color: #0747a6">Decline a Call</span>

To immediately forward a ringing call to voicemail, press the** Decline** softkey.

## <span style="color: #0747a6">End a Call</span>

To end a call, you can:

- Replace the handset OR
- Press the **Headset** button OR
- Press the **End Call **softkey OR
- Press the **Release** button.

## <span style="color: #0747a6">Hold a Call</span>

#### To place a call on hold:

- Press the **Hold** button.

#### To retrieve a held call:

- Press the **Hold** button OR
- Press the **Resume** softkey OR
- Press the flashing line button.

#### To toggle between two held calls on the same line:

- Press the flashing line button.

#### To toggle between three or more held calls on the same line:

1. Press the flashing line button.
2. Use the navigation pad to navigate to the held call.
3. Press the **Resume** softkey.

#### To toggle between held calls on shared lines:

- Press the flashing line button.

## <span style="color: #0747a6">Transfer a Call</span>

#### To transfer a call:

1. Press the **Transfer** button.
2. Dial the extension or telephone number.

#### *If no answer or the line is busy:*

1. Press the **Cancel** softkey.
2. Press the Resume softkey OR the flashing line button.

#### To toggle between calls:

- Press the **Swap** softkey.

#### To transfer two calls on the same line to one another:

While connected to an active call,

1. Press the **Transfer** button.
2. Dial * then 5-digit extension.
3. Press the **Yes** softkey to confirm and complete the transfer.

#### To transfer a call directly to a voice mailbox:

1. Press the **Transfer** button.
2. Dial * then 5-digit extension.
3. Press the **Transfer **button or softkey or hangup.

## <span style="color: #0747a6">Conference Calls</span>

#### To place up to an 8-way conference call:

While connected to an active call,

1. Press the **Conference** button.
2. Dial the next participant.
3. Press the **Conference** button again.
4. Repeat steps 1-3 for each additional participant.

#### To add additional participants to the conference call:

While connected to an active call,

1. Press the **Conference** button.
2. Dial the additional participant.
3. Press the **Conference** button again.

#### To add an incoming caller to an existing call or conference:

While connected to the incoming call,

1. Press the **Conference** button.
2. Press the flashing line button.
3. Press the **Yes** softkey to confirm and complete the conference.

#### To view conference participants:

- Press the **Details **softkey.

#### To remove a conference participant:

1. Use the navigation pad to navigate to the participant you wish to remove.
2. Press the** Remove **softkey.

## <span style="color: #0747a6">Forward All Incoming Calls to Another Number</span>

To immediately forward all your incoming calls to another number, 

1. Confirm that you are not in an active call.
2. Press the **Forward All** softkey.
3. Dial the extension or telephone number you wish to forward calls to.

## <span style="color: #0747a6">Forward All Incoming Calls to Voicemail</span>

1. Confirm that you are not in an active call.
2. Press the** Fwd All** softkey.
3. Press the **Messages** button.

## <span style="color: #0747a6">Deactivate Call Forwarding</span>

Press the **Fwd Off **softkey.

## 7841 Phone Schematic

![image](media://f7efc937-ce7f-42d8-89c6-a0f75611e142)

 

|  |  |  |
| --- | --- | --- |
| **1** | Handset light strip | **Flashing red:*** *Incoming call.<br>**Solid red:*** *Voicemail message. |
| **2** | Phone screen | Displays status, feature, and call information. |
| **3** | Programmable Line and Feature buttons<br>![Image of a rectangular button with a white horizontal line running through the middle](media://7571ca07-2b5d-4855-9990-982a1ac906c9) | Buttons illuminate to indicate status:<br>- **Solid green:*** *Active call.
- **Flashing green:*** *Held call.
- **Flashing amber:*** *Incoming call.
- **Solid red:*** *Shared line in use. |
| **4** | Softkey buttons<br>![Image of a blank rectangular button.](media://f88ac2a6-14f9-4fa6-aa14-5c224ae37b5e) | Engages the associated feature in the display. |
| **5** | Navigation panel and Select button<br>![Image of a circular button that can be pressed in 5 different locations.  The center of the circular button is blank.  Press this for the select function.  The outer rim of the circular button is marked by four dots located at the top, bottom, left, and right of the circle.  Press these for the navigation function.](media://656e2656-6c30-49d9-a69e-0a7cc12d65b3) | The Navigation panel and Select button allows you to scroll through menus, highlight items, and select the highlighted item.<br>While not engaged in an active call, press:<br>- The **Up** option to display your recent call list.
- The **Down** option to display your programmed speed dials. |
| **6** | Hold button<br>![Image of a rectangular button with a pause symbol.](media://ee82186a-5c19-4c99-85b4-6b51ce0168c2) | Places a call on hold or retrieves a held call. |
| **7** | Conference button<br>![Image of a rectangular button with a symbol of a group of three persons.](media://d73ee214-31e6-4054-a84b-6fee9f9cbe6f) | Initiates a conference call. |
| **8** | Transfer button<br>![Image of a rectangular button with a symbol of an arrow directed at a symbol of a person.](media://b9ed6611-054e-4e2c-86e4-1af1d5543705) | Initiates a call transfer. |
| **9** | Speakerphone button<br>![Image of a rectangular button with a symbol of a megaphone.](media://67fda79c-9cf9-4af2-ac8c-720202ea4613) | Activates (solid green) or deactivates the speakerphone. |
| **10** | Headset button<br>![Image of a rectangular button with a symbol of a microphone under a symbol of headphones](media://5bbd98d2-29ec-48cb-8265-56d2eb729727) | Activates (solid green) or deactivates the user-provided headset. |
| **11** | Mute button<br>![Image of a rectangular button with a symbol of a microphone with a cross through it, indicating that no sound will be recorded.](media://3eba4045-09c0-4b01-9379-f92d488135e7) | Deactivates (solid red) and reactivates the microphone. |
| **12** | Keypad | Allows you to dial phone numbers, enter letters, and select menu items that are numerically numbered. |
| **13** | Volume buttons | Adjusts the phone’s ringer volume while on-hook and the handset, speakerphone, and headset volumes while off-hook. |
| **14** | Contacts button<br>![Image of a rectangular button with a symbol of an open book.](media://51cd81e6-bd58-4295-9349-5b4af605bc3a) | Corporate Directory look-up access. |
| **15** | Applications button<br>![Image of a rectangular button with a symbol of a gear.](media://8638d70c-d114-4218-a42c-ddaef34d99f0) | **Recents:** view by All Calls or Missed Calls.<br>**Preferences**: Program ringtone, contrast, headset, sidetone, and backlist.<br>**Accessories:** Configure analog headset. |
| **16** | Messages button<br>![Image of a rectangular button with a symbol of a cassette.](media://c05f3d4d-8aed-4f1c-bc61-2ffb654b22fc) | Auto-dial access to voicemail. |
| **17** | Handset | Phone handset. |

## Cisco Unity Connection Voicemail Quick Reference Guide

This section provides a list of voicemail access numbers, along with instructions on how to use VOIP voicemail. 

![Screenshot of VOIP voicemail instructions.](media://e019ecd3-fd6f-443f-a0b2-7fe0efbb489f)

![Screenshot of VOIP voicemail instructions.](media://f704ab89-1647-4337-aa62-9d0b457d12e2)

> ℹ️ You can also view this information [here](https://phone.uconn.edu/wp-content/uploads/sites/81/2017/04/Voicemail_quick-reference-guide1.pdf) and adjust the zoom level if needed.

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