---
title: "Reactivating the Duo Mobile App with a New Phone"
canonical: "https://kb.uconn.edu/space/IKB/10748724287/Reactivating%20the%20Duo%20Mobile%20App%20with%20a%20New%20Phone"
format: markdown
---
When you get a new phone but keep the same number, you need to reactivate the Duo app.

1. Go to [https://uconn.login.duosecurity.com/devices](https://uconn.login.duosecurity.com/devices)
2. Log in with your UConn email address and password.
3. When you receive the message to “Enter code in Duo Mobile”, click the link for **Other Options**.
  
4. You will be presented with several options to authenticate, select **Text message passcode**.** **Your new phone should receive a text message with a 7-digit passcode. Enter your passcode in the box next to** Log In**. You have now authenticated your sign-on.
  
5. On the **My Settings and Device** page, click on **I have a new phone **for your phone.
  
6. Follow the instructions on-screen to download Duo Mobile on your new phone.
7. Activate Duo Mobile for your phone. Scan the on-screen QR code (point the camera on your phone at your screen).
8. The process is complete, and you have successfully added a new mobile phone.
  

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