---
title: "Setting Up a Voicemail Mailbox"
canonical: "https://kb.uconn.edu/space/IKB/10748724251/Setting%20Up%20a%20Voicemail%20Mailbox"
format: markdown
---
After the mailbox has been built or reset for a new user, faculty and staff can set up their voicemail mailbox. After completing this process, they will be able to access their voicemail mailbox using a 6 digit pin.

## Voicemail Mailbox Setup

1. Dial voicemail access number:
  1. **For Storrs: ***6-5555*  
   i **Off-Campus**: *860-486-5555*
  2. **Tolland Extension Office** 860-486-5555
  3. **For Hartford: *** 0-3555  *  
   i **Off-Campus***: 959-200-3555*
  4. **For Stamford**:* 1-9595 *  
   i. **Off-Campus**: *203-251-9595*
  5. **For Waterbury:  ***6-9888*  
    i. **Off-Campus:  ***203-236-9888*
  6. **For Avery Point:** *5-9355 *  
*    *i. **Off-Campus:  ***860-405-9355 *
  7. **For Law School:  **0-5454  
    i. **Off-Campus:**  860-570-5454
2. When prompted, enter the temporary PIN, **147258**, followed by the **# key.**
  1. If you hear the main system greeting instead of being prompted for a PIN:
  2. Press the **# key**.
  3. The system prompts you to enter your ID, which is your **10-digit phone number**, followed by the **# key.**
  4. Then enter your temporary PIN, **147258**, followed by the **# key.**
3. Follow the prompts to complete the “enrollment” process:
  1. Record your name. Be sure to say your first *and* last name.
  2. Record your greeting.
  3. You may choose to use:
    1. The standard greeting that plays your recorded name.
    2. Your own personally recorded greeting.
4. Set your **PIN. **

## PIN Guidelines

The Unity voicemail system checks for trivial PINS (formerly referred to as **passwords**). When setting a new PIN, you may be told that it is invalid if it meets any of the following attributes:

- The PIN cannot match the numeric representation of the first or last name of the user.
- The PIN cannot contain the primary extension or alternate extensions of the user.
- The PIN cannot contain the reverse of the primary extension or alternate extensions of the user.
- The PIN cannot contain groups of repeated digits, such as **408408** or **123123**.
- The PIN cannot contain only two different digits, such as **121212**.
- A digit cannot be used more than two times consecutively (e.g., **28883**).
- The PIN cannot be an ascending or descending group of digits (e.g., **012345** or **987654**).

If you are told that your new PIN is invalid, you need to choose a PIN with more unique numbers. Some suggestions include:

- Dates (so long as the date is at least 6 digits and does not contain any repeated digits).
- Someone else’s phone number (7 or 10 digits).
- Someone else’s name converted to digits (again, so long as the name is at least 6 digits and does not contain any repeated digits).
- Patterns on the telephone keypad.

Remember that the telephone voicemail PIN you set is permanent. However, you can manually change it at any time.

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