---
title: "Accessing a Shared Mailbox in Apple Mail"
canonical: "https://kb.uconn.edu/space/IKB/10731880963/Accessing%20a%20Shared%20Mailbox%20in%20Apple%20Mail"
format: markdown
---
This article is for students, faculty, and staff at all UConn campuses who want to access a shared mailbox in Apple Mail on Mac. These instructions are not meant for Microsoft 365 Web Access. This article applies to existing shared mailboxes. To create a new shared mailbox, contact the [Technology Support Center](https://techsupport.uconn.edu/).

> ⚠️ Apple Mail is **not supported** by ITS. If you choose to use this method to connect to a shared mailbox, support options may be limited.

> ℹ️ Students who are given access to a shared mailbox must log in using their work accounts rather than their school accounts. Work accounts will either be in the form of NetIDwork (*abc12345work@uconn.edu*) or student#### (*student1234@ad.uconn.edu*).

1. Open **Apple Mail**.
2. In the menu bar, navigate to **Mail > Add Account...**  
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3. Click the **radio button** for the **Other Mail Account...** option. Click **Continue.**  
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4. Fill out the fields as listed below and click **Sign In.**  
**Name:** any name you want  
**Email Address:** *your.email@uconn.edu/shared_mailbox_name@uconn.edu*  
**Password:** your personal NetID password  
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5. You should now see a new dialogue box to add the shared mailbox with the message "Unable to verify account name or password." This is normal; you now have access to the extra configuration options, so fill them out as follows:  
**Email Address:** (leave as is)  
**User Name:** (leave as is)  
**Password:** (leave as is)  
**Account Type:** IMAP  
**Incoming Mail Server:** outlook.office365.com  
**Outgoing Mail Server:** smtp.office365.com  
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6. You will be asked which apps should use this account; mail is the only necessary one for this task.
7. <span style="color: #172b4d">The mailbox will be added to the Mail client, but you will not be able to send mail. To continue setup, go to </span><span style="color: #172b4d">**Mail > Preferences.**</span>
8. In the **Accounts** menu, click on the account you just created (default name is "UConn"). In the **Email Address** field, click the dropdown and select **Edit Email Addresses...**  
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9. Double click on the email address to edit that field. Remove *your.email@uconn.edu/* so that only the name of the shared mailbox remains. Click **OK**.
10. On the Accounts screen, navigate to the **Server Settings** tab along the top. Under the **Outgoing Mail Server (SMTP)** section, add your *firstname.lastname@uconn.edu* email as the User Name and click **Save. **The final settings should appear as below:  
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11. You can now exit the Account Preferences menu and return to Apple Mail.

> ℹ️ To send email from the shared mailbox, click the drop down arrow next to the “From” field when composing a new message.

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