---
title: "Fix OneDrive Sync Problems on a Mac"
canonical: "https://kb.uconn.edu/space/IKB/10730799570/Fix%20OneDrive%20Sync%20Problems%20on%20a%20Mac"
format: markdown
---
If files are not syncing correctly with OneDrive there are several troubleshooting steps you can take.

## Check OneDrive Sync Status

If there is a red 'x' visible over the OneDrive icon in the menu bar, OneDrive has identified a problem syncing.

1. Click the **OneDrive** icon in the top menu bar.
2. The error message that appears will show the problem file(s) and suggest a fix.

## Restarting the OneDrive Application

If files are not being updated you may need to start or restart the OneDrive Application.

1. Click the **OneDrive** icon in the top menu bar.
2. Click the **Settings** gear icon.
3. Select **Quit OneDrive**.
4. Open OneDrive again by searching for it in spotlight search, or opening it from the applications folder.

## Use Microsoft Guided Troubleshooting

1. Follow Microsoft’s guided support article: [https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2](https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2) .

## Reinstall OneDrive/Office 365 apps

If none of the other troubleshooting options worked, try reinstalling OneDrive. 

1. Open Finder.
2. Select **Applications** from the left side menu.
3. Find the OneDrive icon and drag it into the trash.
4. Right-click (or two-finger click on a trackpad) on the trash and select **Empty Trash**.
5. Reinstall OneDrive using the instructions here: [https://uconn.atlassian.net/wiki/spaces/IKB/pages/10730800041/Setting+Up+OneDrive+on+a+Computer#Installing-OneDrive-on-a-Mac](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10730800041/Setting+Up+OneDrive+on+a+Computer#Installing-OneDrive-on-a-Mac) .


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