---
title: "Accessing a Shared Mailbox in Outlook on Windows"
canonical: "https://kb.uconn.edu/space/IKB/10730111008/Accessing%20a%20Shared%20Mailbox%20in%20Outlook%20on%20Windows"
format: markdown
---
<span style="color: #172b4d">This article is for students, student workers, faculty, and staff at all UConn campuses who want to access a shared mailbox in Microsoft Outlook </span>on Windows. <span style="color: #172b4d">This article applies to existing shared mailboxes. </span>

<span style="color: #172b4d">This article describes the process of adding a shared mailbox to your current Outlook profile. If you would like to create a completely separate Outlook profile for the shared inbox, see </span><span style="color: #172b4d">[Adding a Shared Mailbox in a Separate Profile Using Outlook for Windows](https://uconn.atlassian.net/wiki/spaces/IKB/pages/10784506468)</span><span style="color: #172b4d">.</span>

> ℹ️ Students who are given access to a shared mailbox should log in using their student work accounts, rather than their regular academic email accounts. Work accounts will be in the form of NetIDwork@uconn.edu (e.g. abc12345work@uconn.edu)

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## Accessing a shared mailbox in classic Outlook

1. Click **File**.
2. Click **Add Account**.
3. Enter the shared mailbox account name. Then click **Connect**.
4. <span style="color: #172b4d">When asked to enter a password, select </span><span style="color: #172b4d">**Sign in with another account**</span><span style="color: #172b4d">.</span>
5. Replace the pre-populated email address field with your own personal @uconn.edu email, not the shared email. Then click **Next**.
6. Once added, you will be prompted to restart Outlook. Click **Done**.
7. **You must restart Outlook for these changes to take effect. **After restarting Outlook, you will now be able to select which mailbox you would like to send a message from. The default account will be your personal one.

## Accessing a shared mailbox in the new Outlook

1. Click the 3 dots to the right of your email address on the left sidebar. Click **Add shared folder or mailbox**.
2. Search for, select, and confirm the shared mailbox you are looking to add.
3. Restart Outlook when prompted.
4. The shared mailbox should now be visible under your primary mailbox in the left sidebar.

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