---
title: "Customer Aging Report"
canonical: "https://kb.uconn.edu/space/FPB/27313930253/Customer%20Aging%20Report"
format: markdown
---
It is the responsibility of each department to follow up on their outstanding invoices.

Even though revenue is credited to a department’s KFS account when an invoice is created, the customer still must pay the invoice to prevent collection agency placement and potential write-off 5 or more years later, which reverses this revenue.

> ⚠️ Departments should be reviewing their Customer Aging Report at least once per month and following up with customers who owe balances.

## \uD83D\uDCD8 Running the Customer Aging Report

1. In KFS, navigate to **Accounts Receivable & Cash**.

![Screenshot of the Accounts Receivable and Cash menu item in KFS.](media://64bec0bb-d2d7-42c8-9b9d-2f48542bbf44)

  2. In the Reference column, select **Customer Aging Report**.

![Screenshot of the Reference column in KFS with Customer Aging Report highlighted.](media://37727ec8-9d0e-4c28-bc6f-e19b640c0df3)


3. You can search by **Processing Org**, **Billing Org**, or **Account Number**.  For a more comprehensive look at your billing, use **Billing Org**.  As an example:

![Screenshot of the Customer Aging Report in KFS.](media://aa6999ad-3334-4047-b9b1-5107cc1d502c)

4. When the results display, click on the **Customer Number** of one of the customers to see all of the invoices that they owe your department.
5. To see only the invoices a customer owes within one range of aging (0-30 days, 31-60 days, etc.), click on the balance they owe within that range.
6. You can export this report if you wish to open it in Excel:
  

> Macro (contentbylabel)