---
title: "Basic Troubleshooting Tips"
canonical: "https://kb.uconn.edu/space/DMRA/10880582212/Basic%20Troubleshooting%20Tips"
format: markdown
---
## Access/Security Issues 

| Issue | Resolution |
| --- | --- |
| Why is my report showing headers but no data when there should be data? | It is possible that you may not have the proper access to that specific data within WebFOCUS. Y<span style="color: #333333">ou can log a ticket directly with the </span>[Technology Support Center](https://techsupport.uconn.edu/)<span style="color: #333333"> to confirm your access.</span> |
| What do I do if my report is giving me a message stating that there is “no data”? | It could be that incorrect/invalid data was entered in the parameters before running the report (i.e. account number typed incorrectly). Before requesting access, try to run the report again, and reenter your information.<br>It is possible that you may not have the proper access to that specific data within WebFOCUS. Y<span style="color: #333333">ou can log a ticket directly with the </span>[Technology Support Center](https://techsupport.uconn.edu/)<span style="color: #333333"> to confirm your access.</span> |
| What do I do if I have access to some of the folders but need access to additional folders? | You can complete an [Access Request Form](https://dataandreporting.its.uconn.edu/access_request_forms/) for the desired data mart. |

## Loading WebFOCUS 

| Issue | Resolution |
| --- | --- |
| When I log in to WebFOCUS, the loading screen gets “stuck” and does not present the main WebFOCUS home page. | Sometimes the program gets “hung up” on the dialog. Simply use the browser refresh button to refresh the page allowing it to reload. |

## Related Articles

> Macro (contentbylabel)

> Macro (details)
> 
> | Related issues |  |
> | --- | --- |